In this episode, healthcare strategist, speaker, and compliance expert Shereese Maynard joins host Jakub Grajcar to expose one of the biggest hidden barriers in practice growth—policy fatigue. From empowering frontline staff to automating repetitive tasks, Shereese reveals how practice managers can boost patient trust, stay compliant, and stop drowning in new regulations.

We cover:
🔑 Why “trust is the currency of growth” in healthcare
💼 How to turn frontline staff into your strongest marketing channel
📚 What policy fatigue looks like—and how to fix it with clarity
⚙️ How automation and AI can save your practice time and money
🧩 Why continuous staff education pays off more than any new tech
🎯 The right way to deliver policy updates that actually stick

Resources mentioned:

👤 Guest: Shereese Maynard
LinkedIn: https://www.linkedin.com/in/hitreeset/
Medium: https://shereesemay.medium.com/
Don't miss Shereese's great column on Medium: We No Longer Want to HIT That (Healthcare IT)

Books:
📘 The Checklist Manifesto by Dr. Atul Gawande
📖 Symptom to Diagnosis by Scott D.C. Stern, Adam S. Cifu, and Diane Altkorn

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