Pet care demand exploded over the last few years, but only brands built around convenience are positioned to scale. In this conversation, Solomon sits down with Shaina Denny, founder of Dog Drop, to break down how convenience, flexibility, and clear positioning shaped a new kind of dog daycare business.

Shaina shares how Dog Drop launched during the pandemic, why loving dogs isn’t enough to run a successful daycare, and what led her to franchise the model. The discussion covers retention-driven growth, market dynamics in pet services, and what franchise owners need to understand when they’re effectively running two businesses at once.

This episode offers practical insight into scaling service-based businesses, building systems that support franchisees, and identifying real opportunities in a fast-growing industry.

Takeaways

• Many pet care businesses begin with a personal story, but operational discipline determines long-term success.
• Running a dog daycare requires structured systems, staffing expertise, and customer management beyond a love for animals.
• Convenience and flexibility have become primary drivers of customer loyalty in pet services.
• Launching during the pandemic created operational and market challenges that shaped Dog Drop’s business model.
• Franchising became a strategic growth decision based on internal systems and scalability readiness.
• A clear understanding of local market dynamics supports sustainable expansion.
• High retention rates play a central role in maintaining predictable revenue and franchise stability.
• The pay-for-what-you-use model aligns pricing with customer behavior and usage patterns.
• Franchise growth depends on building strong internal support systems for operators.

Learn more at https://www.dogdrop.co/

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