Retail isn’t dying—it’s recalibrating. We sit down with William Brobston of the Brobston Group, to explore the shift from oversized, anonymous stores to smaller, neighborhood spaces where teams know your name and brands feel personal. Drawing from experience across luxury fashion, jewelry, beauty, and home, William explains why e-commerce owns convenience but human connection builds loyalty—and how brands that invest in people, not just product, are pulling ahead.

Key Takeaways:
• Convenience is table stakes — Connection is the moat.
• Invest in people, not just products — Teams translate brand into loyalty.
• Local wins — Smaller formats and mono-brand stores are redefining retail growth.

Our Guest:
William Brobston is a retail leader with experience spanning luxury fashion, jewelry, beauty, and home. Known for building high-performing teams and blending retail anthropology with analytics, he advises brands on how to localize assortments, elevate in-store storytelling, and create community-driven growth in an evolving market.

Host Emily Blumenthal is a handbag industry expert, author of Handbag Designer 101, and founder of The Handbag Awards. Known as the “Handbag Fairy Godmother,” Emily also teaches entrepreneurship at the Fashion Institute of Technology. She is dedicated to celebrating creativity, craftsmanship, and the art of building iconic handbag brands.

Find Handbag Designer 101 Merch, HBD101 Masterclass, one-on-one sessions, and opportunities to book Emily Blumenthal as a speaker at emilyblumenthal.com.

Youtube: / Handbagdesigner101-ihda | Instagram:/ Handbagdesigner

TikTok: / Handbagdesigner | Twitter: / Handbagdesigner