In this episode, healthcare success and compliance consultant Jacqueline Waterhouse, COT, joins Jakub Grajcar to dismantle the idea that compliance is just a "boring administrative hurdle." With over 25 years of industry experience—ranging from clinical work as a Certified Ophthalmic Technician to high-level consulting—Jacqueline shares why a "culture of compliance" is actually the secret to scaling a practice and protecting your most valuable asset: your staff.

We dive into the psychological side of practice management, exploring how burnout leads to clinical errors and why compliance shouldn't be a "once-a-year" event. Jacqueline also shares practical advice on how to use AI to simplify regulatory paperwork and how to build a team that values quality as much as productivity.

We cover:

💡 The "Culture of Compliance": Why shifting your mindset from "checking boxes" to "protecting patients" changes everything.
⚖️ The true cost of burnout: How staff exhaustion directly correlates to compliance risks and medical errors.
⚙️ Modernizing the "Compliance Binder": Moving away from dusty manuals and into digital, living systems that actually work.
🤖 AI in Compliance: How Jacqueline uses AI to draft policies, conduct risk assessments, and save hours of administrative work.
🔍 The Proactive Audit: Why you should be your own toughest critic before a regulatory agency knocks on your door.
📈 Scaling with Quality: How to grow your practice's volume without sacrificing the standards of care that built your reputation.

Resources mentioned:

👤 Guest: Jacqueline Waterhouse
LinkedIn: https://www.linkedin.com/in/jacqueline-waterhousecot/

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In this episode, host Jakub Grajcar sits down with Tiffany Burke, an independent consultant with 22 years of experience in healthcare IT and practice management. As an expert in Athena Health implementations, Tiffany shares her playbook for helping practices grow smarter. We dive deep into why staying ahead of trends is the key to success , how to make tough but necessary staffing decisions , and the right way to foster a positive, team-oriented culture.

We cover:

💡 The #1 tip for practice growth: Why jumping on innovation and trends sets successful practices apart
⚙️ Expert Athena Health tips: How to properly use Practice Roles and Encounter Plans to maximize efficiency
📈 A consultant's staffing framework: How to decide when to add, cut, or (most importantly) re-utilize team members after implementing new tech
🤝 The "family" debate: Tiffany's take on building a supportive, team-first environment and why it's crucial in a medical office
💬 Handling tough conversations: A step-by-step guide to cutting staff with grace and maintaining team morale
🎯 Why your "Mission, Values, and Goals" are the foundation for every decision, from leadership to implementation

Resources mentioned:

👤 Guest: Tiffany Burke
LinkedIn: https://www.linkedin.com/in/tiffany-burke-5b2a3320/

Other Resources:
🐒 Harvard Business Review "Who's Got the Monkey?" (HBR Article)

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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In this episode, Jakub Grajcar sits down with Sanjeet Kumar, CEO of OnSure Health LLC and a 20-year veteran in US healthcare. Sanjeet shares his expert playbook for practice growth, built from over two decades of experience in revenue cycle management. He breaks down the critical steps new practices must take before opening their doors and how existing practices can stop revenue leaks they don't even know they have.

We cover:

🔑 How to use CMS.gov data to pick the right demographic area
💸 Why credentialing and billing secondary/tertiary insurance is the key to profitability
📊 How to build a practice-specific dashboard to analyze CPT codes, insurer denials, and physician performance
🛑 The critical mistake practices make: Only analyzing revenue when it's already down (and why you should do it monthly)
🤖 Which administrative tasks are ready for AI: Automating prior authorizations , claim status , and eligibility checks
💡 How to convince a practice manager who says "we've always done it this way" to embrace an outside audit

Resources mentioned:

👤 Guest: Sanjeet Kumar
LinkedIn: https://www.linkedin.com/in/sanjeetkumarosh/
OnSure Health: https://www.onsurehealth.com/

Other Resources:
🏛️ CMS.gov

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-14