Salesforce Admins Podcast copertina

Salesforce Admins Podcast

Salesforce Admins Podcast

Di: Mike Gerholdt
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A proposito di questo titolo

 The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast. Economia Ricerca del lavoro Successo personale
Episodi
  • How Salesforce Built a Scalable AI Puzzle App in Six Weeks

    How Salesforce Built a Scalable AI Puzzle App in Six Weeks
    Apr 16 2026
    Today on the Salesforce Admins Podcast, we talk to Jagan Nathan, Senior AI Architect at Salesforce. Join us as we chat about how he built a Slack app for Salesforce's "Million Dollar Puzzle" ad, where millions of concurrent users raced to solve riddles by chatting with Slackbots. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jagan Nathan. The tech behind the "Million Dollar Puzzle" contest If you were watching the big game, you might have seen Salesforce's "Million Dollar Puzzle". As soon as the ad aired, the race was on for contestants to solve puzzles by chatting with Slackbots to discover the location of a secret vault. My guest this week, Jagan Nathan, built the Agentforce-powered Slack app that made everything possible. They needed Slackbots that could act as a conversational gateway for millions of concurrent users. And with a million dollars on the line, they needed to be sure it couldn't be tricked into giving away the answer. Even more incredibly, Jagan pulled all of this off in only six weeks. I sat down with him to find out how he did it and what he learned along the way. Using AI to build quickly at scale Just like with any project, the first step was to gather requirements—though it's more fun when your stakeholder is the "Puzzle Master." Jagan and his team needed a thorough understanding of what they were dealing with and how they could translate those gaming mechanics into the application. The clock was ticking, and AI was pivotal for accelerating the development timeline. Jagan and his team used Salesforce Vibes for quick prototypes and wireframes to help them decide what to build. But the development team still needed to take these ideas the rest of the way. "AI cannot help us solve all of the architecture problems," Jagan explains, "we have to have a human in the loop." With millions of concurrent users, they needed to do thorough testing—and quickly. Luckily, they could use Salesforce Scale Center to stress-test for performance issues and identify bottlenecks so they could be sure that when the ad ran, the app would work flawlessly. Designing for security with a million dollars on the line I know this might be shocking, but when you're holding a contest with a million-dollar prize, some people will try to cheat. So Jagan and his team needed to make sure there were plenty of guardrails in place to make sure someone could win it fair and square. They needed to start with a security mindset and think through any security vulnerabilities as they designed the application. Einstein Trust Layer was crucial for toxicity detection and monitoring for anything malicious, like prompt injections. Most importantly, they were very careful with what information the Slackbot knew and what it didn't. It didn't have the solutions to the puzzles, so even if someone managed to crack it, they wouldn't be able to get very far. Instead, puzzle answers were always validated by humans. There's a lot more from Jagan about building for scale quickly, so make sure to take a listen. And don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode. Podcast swag Salesforce Admins on the Trailhead Store Learn more MrBeast + Salesforce Behind the Scenes The Million-Dollar Puzzle: How Slackbot and MrBeast are Rewriting the Super Bowl Playbook Salesforce Admins Blog Post: Empowering Admins: Build Org Scalability With New Scale Center Features True to the Core Deep Dive: What's New in Lightning Experience Performance and Agentforce Vibes Salesforce Admins Blog Post: Build With Confidence: Inside the New Agentforce Builder Admin Trailblazers Group Admin Trailblazers Community Group Social Jagan on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike Gerholdt: When you think about building on Salesforce, it's easy to focus on features. But today's admins aren't just implementing features. They're designing systems that have to perform, scale, and hold up under real world pressure. In today's episode, I'm going to sit down with Jagan, an architect who helped deliver a high stakes, high scale experience serving millions of users through a custom Slack-based AI system. We're going to unpack what it actually takes to compress months of work into weeks and how to design for trust and guardrails from day one, and where human judgment still matters in an AI-driven architecture. So if you've ever wondered how your role evolves from building flows to orchestrating full systems, this is the conversation because this just isn't about speed. It's about responsibility at scale. Now if you enjoy this episode, hit Subscribe, share it with a fellow admin and let's get Jagan on the podcast. So Jagan, welcome to the podcast. Jagan Nathan: Hi, Mike. Thank you for having me. Mike Gerholdt: Yeah. Well, I was excited when you sent me the Slack ...
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    17 min
  • How Admins Can Get the Most Out of TDX 2026

    How Admins Can Get the Most Out of TDX 2026
    Apr 9 2026
    Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist, and Eliza Riley, Content Manager for Admin Marketing at Salesforce. Join us as we chat about what's coming at TDX and how to get the most out of your visit. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee and Eliza Riley. Connect with product leaders at TDX TDX is around the corner, and I sat down with Eliza and Jen to talk about must-see content for admins and how to get the most out of your visit. One thing you won't want to miss out on this year is Sneak Peeks, a special experience in the theater where you'll be able to see new features in action. We'll be showcasing things like the new App Studio and Setup with Agentforce so you can get an idea of what's coming. There will also be a Q&A with the product teams so you can give feedback and better understand the roadmap. There will also be True to the Core Deep Dives covering flow and automation, reporting and analytics, Agentforce, and low-code and pro-code development. These extended Q&As offer you a chance to connect with product leaders and ask all of your burning questions. Finally, if you have a thorny problem that needs solving, you can sign up for a 1-on-1 Ask the Expert session with a Salesforce engineer or product leader. See the sights We've been talking a lot on the pod about Agentforce Vibes, so maybe it's time to see it for yourself. In the Agentforce Vibes Zone, you'll be able to get hands-on with how you can build using natural language. There will be demos, a guided project, and sessions to help you get started. You'll also want to check out the Hackathon Showcase in the keynote room, where the three finalists will pitch their builds live to the judges. As Jen says, it's always interesting to see how different people solve problems and get some inspiration for what you're building in your org. If you're coming alone, make sure to stop by the Community Cove. It's the spot for networking with other admins and other folks in the ecosystem, and a great jumping-off point for exploring TDX. How to plan for TDX As you're getting ready for TDX, it's important to remember to balance planning with flexibility. "You're going to be connecting with people," Eliza says, "you might see a cool activation that catches your eye, or a robot you might want to stop and grab a picture with." Wear comfortable shoes, bring water and snacks, remember that some sessions require headphones, and make sure you have a swag bag. Most importantly, come find us and say hi. Make sure to listen to the full episode for more on what's coming at TDX. And don't forget to subscribe to the Salesforce Admins Podcast to catch us every Thursday. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce Admins Blog Post: The Salesforce Admin's Guide to TDX 2026 Salesforce Admins Podcast Episode: What Are True to the Core Deep Dives at TDX? Admin Trailblazers Group Admin Trailblazers Community Group Social Jen on LinkedIn Eliza on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Love our podcasts? Subscribe today or review us on iTunes! Full show transcript Mike: If you're heading into TDX thinking it's just another event, this episode might change how you show up entirely. Today, I'm joined by Jennifer and Eliza to break down how to actually get the most out of TDX26, not just attend it. We're going to talk about everything from Sneak Peeks and Ask the Expert zones to hands-on Agentforce experiences and so much more. Most importantly, how these moments are going to help you design better systems, not just learn new features, because this isn't about collecting swag or just session notes. It's about connecting with the people building the platform and shaping how your organization runs. So, if you're serious about evolving from admin to orchestrator, we got your game plan. So, let's get Jen and Eliza on the podcast. So, Jen, Eliza, welcome to the podcast. Jennifer: Thanks for having us. Eliza: Super happy to be here. Mike: It's going to be fun. So, Jen, you're a veteran of the podcast and in the community. Tell us a little bit about what you do at Salesforce, and then, we're going to get into what we do for TDX. Jennifer: Sure. I'm one of a few admin evangelists on the team. So, some of the things that I do on a daily basis is write blogs, create video content, and present to all of you admins out there. Mike: Just a few. Eliza, you're like our secret Alfred in the bat cave. I feel like all of us evangelists come back with torn suits, and our Batmobiles have a flat tire and you fix everything up. But you also did a whole bunch of stuff at TDX last year, but what do you do on the admin team? Eliza: Yeah, I know you guys are really on the front lines. So, I'm a content manager on admin relations, and I focus on creating ...
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    21 min
  • How Salesforce Admins Are Evolving to Run the Agentic Enterprise

    How Salesforce Admins Are Evolving to Run the Agentic Enterprise
    Mar 26 2026
    Today on the Salesforce Admins Podcast, we talk to Rebecca Saar, Senior Director of Admin Relations at Salesforce. Join us as we chat about governance, productivity, and why Salesforce Admins are more essential than ever in the agentic enterprise. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rebecca Saar. Admins are becoming the guardians of trust As AI becomes an ever bigger part of our day-to-day lives, I wanted to bring Rebecca Saar on the pod to talk about what changes and what stays the same. One thing she emphasizes is that admins are here to look at the big picture for their organizations. While it might be easier to build the solution, you still need to figure out what to build in the first place. "It's a shift in mindset and understanding where the work is happening," Rebecca says, "because we now can leverage these super powerful tools." Skills like gathering requirements, talking with stakeholders, and bridging the gap between departments are only going to be amplified by AI—not replaced. Admins act as translators across systems and teams Admins are a crucial intermediary for their organization, connecting the dots between multiple departments to understand what's really going on with a business process. In other words, admins are the ones who understand who to talk to in order to get something done. In my experience as an admin, each business unit only knows their own siloed data. They know where it comes from and who they ship it off to, but they don't know if there are better options, or where there might be a snag in the process. That's where admins need to step in and find a solution that individual business units might not be able to figure out on their own. Strong foundations still matter in an AI world Despite new tools, core admin skills remain essential. In a way, we've moved from problem solver to sense maker. You might not have to spend as much time figuring out who has what permissions, but you'll still be called on to have a conversation about how it should be handled. Just like with everything else, AI can save time on the busywork so you can focus on what matters. At the end of the day, it's even more important to lean into the foundational admin skills to find solutions that work for everyone in your organization. Make sure to listen to the full episode for more from Rebecca Saar about what's coming at TDX, and don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce Admins Blog Post: How the Salesforce Administrator Role Is Evolving in the Agentic AI Era Salesforce Admins Blog Post: The Next-Gen Admin: In Conversation With Ishrat Bhatti Salesforce Admins Blog Post: The Next-Gen Admin: In Conversation With Tony Nguyen Salesforce Admins Podcast Episode: Why Agentforce Is a Game Changer for Small Businesses Admin Trailblazers Group Admin Trailblazers Community Group Social Rebecca on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: This week on the Salesforce Admins podcast, I sit down with Rebecca Saar, the Senior Director of Admin Relations for Salesforce, to talk about how the admin role is changing as AI and agents become really part of our everyday life. Now, we're going to dig into why Salesforce admins are becoming the guardians of trust, how strong fundamentals still matter, and where human judgment fits in when automation gets smarter. I like to think this is a very thoughtful conversation about governance, productivity, and why Salesforce admins are more essential than ever. So with that, let's get Rebecca on the podcast. So Rebecca, welcome to the podcast. Rebecca: Hi, Mike. Thanks for having me. Mike: It's been a while. Last time you were on, we did an entire episode in German because international podcasts are fun. Rebecca: Yeah. What a ride. How many years ago was that? Mike: Just a few. It's like one or two in Salesforce admin years, which translate differently to the rest of the world. Rebecca: Right. And then I also say we've had a pandemic in between, so that has made time fly. Mike: Yep. Rebecca: And I think that was a pre-pandemic thing. Mike: It was. 100% pre-pandemic. Yep, absolutely. And then since then, you've been on stage quite a few times for the admin keynote. And doing a whole bunch of stuff with the admin relations team. You and I have both been on stage too. Rebecca: I know. Yes, we have been championing admins since 2014? Mike: Since forever. Rebecca: Yes. Dedicating over a decade and celebrating that big decade 10-year anniversary was a couple of years ago. And that was a big highlight for me, being able to share that with everyone on stage at Dreamforce. But yeah, since last time I was on the pod, I have now become the lead of admin relations and kind of leading this amazing...
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    28 min
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