Andy Mattingly has spent 36 years at FORUM Credit Union, the last 15 as COO. In this episode he talks about leading through constant change, why go-live dates are a starting point rather than a finish line, and how his team builds a culture where admitting mistakes is normal rather than risky.

Andy also shares a candid look at how sophisticated fraud has become, including a family rule that stops scams before they start, and why every organisation needs a trusted contact system for vulnerable members.

🔆 Why “go live” should be treated as day one, not the deadline
🔆 Building a culture where teams feel safe admitting when something’s wrong
🔆 The three-phase mindset for managing major projects and change fatigue
🔆 How fraudsters are using AI, and the simple family rule that blocks them
🔆 Why healthy boundaries and flexible working models improve staff retention

You can get in touch with here on LinkedIn: https://www.linkedin.com/in/andrewmattingly/
Website: https://www.forumcu.com/

A grounded, experience-based conversation for anyone leading a team through change.

I hope you enjoyed this episode. If it gave you something to think about, please like, share and subscribe so more people can find these conversations.

We hope you enjoyed this episode!
- Nicole West and the New Perspective Podcast team

Connect with me here:
LinkedIn: https://www.linkedin.com/in/nicole-west-npc/
Website: https://npcnh.com

#OperationsLeadership #BusinessOperations #OperationalStrategy #BusinessTransformation #OperationalExcellence #OrganizationalChange
#BusinessGrowth #Leadership
New Perspective is a podcast about what it really takes to make organizations work. Hosted by Nicole West, Founder of New Perspective Consulting, each episode goes behind the polished success stories to explore the challenges leaders actually face while growing businesses, leading teams, implementing change, and trying to make things work better.
Nicole sits down with founders, operators, executives, and other leaders to unpack the moments when something wasn't working as expected: the initiative that stalled, the process that no longer fit, the team that needed a different approach, or the growing business that suddenly became harder to manage.
The conversations aren't about having all the answers. They're about asking better questions: What was really getting in the way? What changed? What did you learn?
And what might another leader do differently because of it?
If you're responsible for leading through growth, change, or complexity - and you've ever thought, there has to be a better way to do this - New Perspective is for you.