Fraud detection has become more automated, but is there a case for more human intuition in the process? In this episode, Dom Beveridge speaks with Damon McCall, founder of ApproveShield, about how human judgment, conversation and case-level review can improve outcomes for both operators and onsite teams.

The conversation covers:

• The human role in screening: Bringing together identity, income and rental history, applying context and judgment to find edge cases that automated checks might miss.

• Centralized casework instead of onsite burden: How dedicated teams handling applications separates sales from screening and removes the onsite conflict of declining applicants.

• Detection of behavioural red flags: Can people spot patterns that algorithms might miss? Implausible income movement, repeated false identity-theft claims, inconsistent narratives—that often evade automated checks.

• Why friction is your friend: Keeping some manual steps by design helps, because a purely low-friction process creates blind spots and raises exposure to fraud

Sponsors for this episode:

Western Reporting, resident screening and income verification by Inhabit

EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency.

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Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.