What does it actually take to keep a real estate brokerage with 275 agents and a staff of roughly 50 people running day to day?In this episode of Key Conversations with CJ and Katy, we sit down with Liz Rein, COO of Pemberton Real Estate.Liz’s career did not start on the operations side of a residential real estate brokerage.She began as a litigation attorney working in the commercial real estate world, and we talk about her career journey from practicing law to eventually stepping into her current role as COO.Today, Liz plays a major role in the systems, operations, and day-to-day infrastructure behind Pemberton Real Estate.With hundreds of agents and a large support staff, there are a lot of moving pieces that most buyers, sellers, and even agents never see.We talk about what her role actually looks like, how her legal background has influenced the way she approaches problems and decision-making, and what goes into creating systems that can support an organization of this size.We also get into her career path and how one opportunity led to another, eventually bringing her into a leadership role that looks very different from where she started.It is a behind-the-scenes conversation about real estate, leadership, operations, career changes, and all of the work happening in the background that keeps a brokerage moving.If you have ever wondered what goes on beyond the agents, listings, and transactions you see every day, this episode gives you a look at another side of the real estate business.Want to feel more confident navigating the local real estate market? Subscribe for weekly episodes of the Key Conversations Podcast with Mound and Lake Minnetonka Realtors CJ Norman and Katy Norman.👉 Subscribe to the channel: https://www.youtube.com/@normanhomes👉 Read our latest articles and insights: https://cjnorman.com👉 Visit our main home search website: https://norman-homes.comNorman Homes is a real estate team with Pemberton RE, helping lakefront buyers and sellers, move-up families, downsizers, and new construction clients across Mound, Lake Minnetonka, and the Twin Cities western suburbs.