In this episode of the Bold Business Podcast, host Ros Jones explores the correlation between wellbeing and self leadership, and why balanced wellbeing is essential for sustainable business success. Drawing on the seven pillars of wellbeing and her own lived experience, Ros challenges the traditional view that wellbeing is only about physical health or resilience.

She shares how neglecting key areas of wellbeing can lead to burnout, reduced performance, and dissatisfaction—and why self leadership is the foundation for leading others effectively.

Key takeaways:

• Wellbeing is a system, not a single habit
• Self leadership underpins long-term success
• Leaders often overlook key areas of wellbeing
• Self-care is a strategic advantage, not a luxury

Find out how Ros Jones can support your business:
https://rosjones.co.uk/contact/

Read more about the 7 pillars of wellbeing:
https://rosjones.co.uk/the-7-pillars-of-wellbeing-a-practical-foundation-for-balanced-business-success/

In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers but also turns them into advocates for the business.

Takeaways

• Customer service is essential for business success
• Lead generation is costly; retaining customers is easier
• Consistency creates trust and builds loyalty
• Clear communication is vital for good customer service
• Under promise and over deliver to impress customers
• Aftercare strengthens customer relationships
• Raving fans can become your best marketers
• Complaints should be welcomed as opportunities for improvement
• Training your team is crucial for consistent service
• It's okay to let go of bad customers for a healthier business
• Communicate clearly and like a human

Find out how Ros Jones can support your business:

https://businesswellbeing.club/contact/

In this episode of the Bold Business Podcast, Ros Jones discusses the importance of self-management for business owners, emphasising that time is our most precious resource. Ros shares eight powerful tips to help listeners manage time effectively, reduce stress, and work with intention. The conversation highlights the need for awareness in how we spend our time, practical strategies for productivity, and the significance of enjoying the time we have in both business and life.

Takeaways

• Time is our most precious resource.
• Self-management is a powerful skill for business owners.
• Awareness of time usage is the first step to improvement.
• Avoid wasting time on emails by touching them once.
• Plan your day the night before to prioritise effectively.
• Be realistic about what you can achieve in a day.
• Protect your attention from distractions.
• Tackle difficult tasks first to gain momentum.
• Meetings should have a clear agenda to be productive.
• Enjoy your time and make it meaningful.

Invest in yourself - Find out how Ros Jones can support your business today:

https://businesswellbeing.club/contact/