In this episode of Root Issue Radio, Jill Young and Sue Hawkes explore the relationship between speed, trust, and permanent issue-solving. They open by naming a paradox many teams feel: leaders want to go fast, but the best path to speed often requires slowing down long enough to address the real issue.

Sue connects the conversation to the idea of the speed of trust, explaining that when trust is high, people are more open, more direct, and less defensive. When trust is low, teams become more cautious, more calculated, and more likely to wrap issues in hesitation instead of addressing them clearly.

Jill and Sue also dig into the difference between apologizing and saying sorry, using that distinction to show how leaders can repair interactions without turning every misstep into wrongdoing. They emphasize that trust grows when people are willing to go first, speak honestly, and repair quickly when something lands poorly.

The episode closes with a warning against solving too quickly. Jill and Sue describe what happens when teams jump straight to the solve or the to-do list without fully identifying the root issue, and they offer a reminder that faster is only better when the solve is also permanent.

Listener Takeaway
Speed only matters when the solve lasts. The fastest teams are the ones with enough trust to speak honestly, repair quickly, and stay with the root until the issue is solved permanently.

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In this episode of Root Issue Radio, Jill Young and Sue Hawkes explore the idea that EOS is more than a toolbox — it is a system designed to build leaders. They discuss how self-implementers often become strong at using individual tools, but the real power comes from understanding how those tools work together across the full system.

The conversation digs into the danger of turning EOS into a prescription instead of an adaptable algorithm. Jill and Sue talk about how teams can get robotic, default to the same approach, or rely too quickly on the first answer instead of fully engaging the team in discussion.

They close by emphasizing that if a team feels stuck, slow down, pause, and bring the whole team into the conversation. The goal is not just to solve one issue faster — it is to build stronger leaders who can think more broadly, participate more fully, and help the organization grow.

Listener Takeaway:
EOS works best when it is used as a system, not a checklist. When teams stop relying on the same default approach and start using the tools together, they build stronger leaders and solve issues more effectively

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In this episode of Root Issue Radio, Jill Young and Sue Hawkes explore what happens when leaders stop focusing only on problems and start paying attention to hunches, glimmers, and possibilities. They talk about the “issue under the issue,” the difference between a trigger and a glimmer, and why good leaders need to create space for ideas before rushing to solutions.

Jill and Sue discuss how teams can open up the discussion phase of IDS by asking better questions like “What else?” “What if?” and “What would great look like?” They explain why the first answer is not always the best answer, and how slowing down can help teams see more options, more creativity, and better long-term outcomes.

Jill also introduces the idea of calibrating intuition, describing intuition as pattern recognition outside conscious awareness. Together, they encourage leaders to trust their hunches, ask the harder questions, and give voice to ideas that might otherwise get dismissed too early

Listener takeaway:

When a team feels stuck, it may be time to PAUSE — Perhaps Another Unseen Solution Exists. Slowing down long enough to create space can open up better ideas, deeper thinking, and the kind of team conversation that leads to real breakthroughs.

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