In this episode of the Voices of Experience podcast, host Amber Brown welcomes Aamer Ahmed, Chief Patient Experience Officer to the show. Aamer shares his vision for transforming patient experience by adopting a holistic, journey-based approach that emphasizes human connection, cross-department collaboration, and patient-centered care.

Key Topics:

• Patient journey mapping and its importance
• Changing paradigms in patient experience measurement
• Cross-department collaboration for seamless care
• Accessibility and language services in healthcare
• The role of spiritual health and human connection

Takeaways:

• Patient experience is a human experience that spans the entire continuum of care.
• Measuring patient experience should focus on journeys, not just units or departments.
• Cross-department collaboration is essential for seamless patient care.
• Accessibility, language services, and spiritual health are critical components of patient-centered care.
• Leadership must adopt a holistic view to truly improve patient experience.

"Patient experience starts long before hospital arrival."

"Measuring journeys across the continuum of care is essential."

"Experience matters as much as clinical care."

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

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