What happens when a restaurant receives a Yelp review so ridiculous that it becomes an opportunity for a good laugh? For restaurant owners, online reviews can be frustrating, personal, and sometimes downright absurd. But knowing which feedback to take seriously and which to let go can make a big difference in how you run your business.

In this episode, we're joined by Chef Brenda, owner of Brenda's French Soul Food, to discuss her experience navigating Yelp reviews over nearly two decades in the restaurant industry. We talk about the outrageous review that recently went viral, how Brenda's approach to customer feedback has evolved, and why online reviews can be both helpful and harmful to restaurant owners.

Whether you're managing hundreds of reviews or dealing with your first negative one, this conversation offers a candid and entertaining look at the realities of online feedback. Tune in to hear how Brenda handles criticism, decides when a review deserves attention, and finds humor in some of the more ridiculous moments of restaurant ownership.

Get full show notes, resources, transcript, and more information here: https://www.therestaurantsalesbroker.com/62.

Brenda’s Viral Instagram Video:

https://www.instagram.com/reels/Dczha2UtEYm/

SFGATE Article:

https://www.sfgate.com/food/article/brendas-sf-yelp-22423318.php

Yahoo Article:

https://www.yahoo.com/news/videos/sf-chef-brendas-french-soul-161416523.html

If you’re considering selling your business and would like a free consultation, reach out to patrickAndAndy@therestaurantsalesbroker.com or visit TheRestaurantSalesBroker.com to learn more.

Restaurant Deal Making EXPOSED! is the go-to podcast for restaurant buyers, sellers, and operators navigating the complex world of buying and selling a restaurant business. Hosted by restaurant brokers Patrick Totah and Andy Mirabell, each episode delivers expert insights into buying an existing restaurant, selling a restaurant business, restaurant transactions, and the operational strategies that impact restaurant value. Whether you're buying a bar or restaurant, preparing to sell, or looking to maximize your business’s worth, this podcast gives you the insider knowledge you need to make smarter restaurant deals.

Most restaurant owners spend a lot of time thinking about how to open and grow a business, but what about how they eventually plan to leave it? A restaurant exit strategy isn't something to figure out only when you're ready to sell. The decisions you make along the way can have a major impact on what your business is worth when that time comes.

In this episode, we break down what goes into planning a restaurant exit strategy and why that plan should evolve alongside your business. We discuss how the way you enter the restaurant business can affect your eventual exit, what makes a restaurant more attractive to buyers, and why profitability, clean financials, a strong team, and the condition of the business all matter when it's time to sell.

Whether you're opening a restaurant, buying an existing business, or already thinking about your eventual exit, this episode offers a practical look at how to plan ahead. Tune in to learn why preparing for a future sale starts long before you're ready to sell and what restaurant owners can do now to put themselves in a stronger position later.

Get full show notes, resources, transcript, and more information here: https://www.therestaurantsalesbroker.com/61.

If you’re considering selling your business and would like a free consultation, reach out to patrickAndAndy@therestaurantsalesbroker.com or visit TheRestaurantSalesBroker.com to learn more.

Restaurant Deal Making EXPOSED! is the go-to podcast for restaurant buyers, sellers, and operators navigating the complex world of buying and selling a restaurant business. Hosted by restaurant brokers Patrick Totah and Andy Mirabell, each episode delivers expert insights into buying an existing restaurant, selling a restaurant business, restaurant transactions, and the operational strategies that impact restaurant value. Whether you're buying a bar or restaurant, preparing to sell, or looking to maximize your business’s worth, this podcast gives you the insider knowledge you need to make smarter restaurant deals.

What financial mistakes could be quietly costing your restaurant thousands of dollars? Even when sales look strong, poor cost tracking, unchecked expenses, and financial habits that seem small in the moment can add up quickly and make it harder to see when your business is heading in the wrong direction.

In this episode, we're joined by returning guest Dan Engel, restaurant accountant and owner of Engel Accounting, to break down some of the most expensive mistakes he sees restaurant owners make. We discuss where owners commonly lose track of their money, which costs deserve closer attention, and why understanding your numbers gives you a chance to make changes before it's too late.

Whether you're running an established restaurant or evaluating the financial health of a business you want to buy, this conversation offers a practical look at the numbers behind restaurant profitability. Tune in to learn which financial habits can hurt your bottom line and where restaurant owners should be paying closer attention.

Get full show notes, resources, transcript, and more information here: https://www.therestaurantsalesbroker.com/60.

If you’re considering selling your business and would like a free consultation, reach out to patrickAndAndy@therestaurantsalesbroker.com or visit TheRestaurantSalesBroker.com to learn more.

Restaurant Deal Making EXPOSED! is the go-to podcast for restaurant buyers, sellers, and operators navigating the complex world of buying and selling a restaurant business. Hosted by restaurant brokers Patrick Totah and Andy Mirabell, each episode delivers expert insights into buying an existing restaurant, selling a restaurant business, restaurant transactions, and the operational strategies that impact restaurant value. Whether you're buying a bar or restaurant, preparing to sell, or looking to maximize your business’s worth, this podcast gives you the insider knowledge you need to make smarter restaurant deals.