In this episode of Chamber Chatter, we sit down with Ken Henson, founder of Refettorio Consulting, to explore what it takes to build a thriving, sustainably profitable hospitality business. Bringing over 30 years of business experience across kitchens, restaurants, and tourism leadership—ranging from local bars and counter service to white-tablecloth fine dining—Ken offers a unique, holistic perspective on hospitality, tourism, and food systems.

Ken breaks down why so many independent operators struggle with razor-thin margins and demonstrates how executing on core operational levers—like routine inventory tracking and smart labor management—can immediately protect your bottom line. Beyond the data, he emphasizes how operational excellence creates genuine engagement with guests and staff, proving that a strong workplace culture is the real driver of long-term success.

To learn more about Refettorio Consulting visit: https://www.refettorioconsulting.com/

Be sure to give him a thumbs up on Facebook as well: https://www.facebook.com/RefettorioConsulting

To connect with us here at the Chamber:

• Website: TillamookChamber.org
• Facebook & Instagram: Tillamook Chamber
• Email: info@tillamookchamber.org

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