In this solo Q&A episode of Owner Optional, James Stephenson answers a question from Tim, an Auto Repair Shop Owner in New York who recently discovered the show on Spotify.

Tim explains that his shop is busy, revenue feels solid, but he’s working nonstop and still doesn’t feel like there’s any money left. He’s constantly putting cash back into the business, feels stretched thin, and is starting to question whether all the effort is worth it. After listening to the episode with Nick Edwards, where KPIs were briefly discussed, Tim asked if we could slow it down and explain what really matters.

James breaks down why this situation is so common in auto repair, why revenue alone is misleading, and how a lack of clear KPIs keeps owners stuck working harder instead of smarter. The episode walks through the core numbers every Shop Owner and Small Business Owner should understand, how to spot where money is actually going, and why most owners aren’t failing, they’re just flying blind.

This conversation is about clarity, not criticism. If you’re busy, exhausted, and wondering why the numbers don’t match the effort, this episode will help you start asking better questions and making better decisions.

Owner Optional is hosted by James Stephenson, an automotive repair operator at Precision Auto Repair, multi business owner, and founder of Precision Auto Group and Lotus Consulting. With nearly 30 years of firsthand experience as a technician, owner, and operator, James focuses on building companies that do not depend on the owner to survive.

If you are an Auto Repair Shop Owner or Small Business Owner who wants a business that can run without you, transition smoothly, or be sold, learn more at LotusPE.us

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