This episode recounts a medical emergency that occurred during a large conference and explains how a quick critical incident stress debrief helped restore the group and the organization.

Todd outlines a simple restoration framework—who's hurt, what they need, and who will help—and walks through a seven-step debrief process that turns trauma into learning, supports people emotionally, and improves future response.

Todd Conklin talks with Rob Fisher about how leadership, workforce shifts and compassion are reshaping safety and reliability. They explore why organizations must move from fixing problems to improving systems, and how worker engagement becomes the key source of learning.

The episode covers practical approaches—small experiments, better leader conversations, and data from observations (TEDS)—that help leaders act differently without adding more work. They also discuss legacy, cultural change, and why a pull from curious leaders and workers is replacing the old push.

Listen for concrete questions leaders can ask, ways to prototype improvements, and a reminder that compassion leads and safety follows.

Host Todd interviews his mother, Gyla Conklin, who recounts a true 1933 encounter when her father, Bill Brock, and friends were held up by Bonnie and Clyde near Meade, Kansas. The episode highlights a dramatic rescue at a park, a croquet mallet that saved the day, and a family newspaper account.

Short, vivid, and personal, this episode underscores why recording family stories matters and offers a human look at a famous criminal story.