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Risk in healthcare is not theoretical. It is operational, daily, and often hiding in plain sight.

In Episode 79, Zac Pandur and Ami Assigal take a structured look at risk management in general practice, focusing on compliance, staff accountability, and the increasing scrutiny around Medicare and Assignment of Benefit.

As regulations tighten, practices that lack discipline in their processes will be the first exposed.

We cover:
• The real sources of risk in medical practices today
• Assignment of Benefit changes and what they mean for your clinic
• Medicare compliance and audit preparedness
• Staff training, accountability, and behavioural risk
• The intersection of HR, compliance, and operational control
• Practical steps to assess and mitigate risk across your practice

We also speak honestly about:
• Why staff behaviour is one of the biggest uncontrolled risks in clinics
• The gap between “knowing” compliance and actually executing it
• The ownership burden, and why risk ultimately sits with you

If you are not actively managing risk in your practice, you are accepting it. This episode gives you the framework to take back control.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Most practices do not fail from big, obvious issues. They drift through small, unnoticed problems that compound over time. Spot checks are the mechanism that stops that drift.

In this episode, Zac and Ami break down how to implement structured, meaningful spot checks that uncover issues early and drive accountability across your team.

We cover:
• What effective spot checks actually look like in a real practice
• How to audit Medicare registrations, billing patterns, and appointments
• Identifying revenue leakage through small operational gaps
• Reviewing cleanliness, patient experience, and front desk performance
• Building simple routines that can be repeated consistently
• Turning spot checks into a proactive management tool, not a reactive fix

We also speak honestly about:
• Why most spot checks are superficial and miss real problems
• The risk of ignoring overdue accounts, billing errors, and compliance gaps
• How lack of oversight leads to cultural and performance decline
• The difference between micromanagement and structured accountability
• Why consistency in checks matters more than intensity

This is a practical, operational episode focused on giving you clear actions you can implement immediately. Spot checks are not about control. They are about visibility, consistency, and protecting the long-term performance of your business.

If you are not actively reviewing your systems, you are relying on luck. That is not a strategy.

Listen now and put structure around one of the simplest ways to improve performance, reduce risk, and protect revenue.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

This episode takes a different approach.

Zac and Ami run through a rapid-fire round of true or false questions, unpacking some of the most common assumptions in general practice and challenging what actually holds up in the real world.

Each question opens up a deeper conversation around performance, efficiency, and where practices are quietly losing money.

We cover:
• Whether busy clinics are actually profitable
• If more patients really equals better performance
• The role of nurses in driving revenue and efficiency
• How much impact systems and software really have on outcomes
• Why practice managers can make or break performance
• Where hidden opportunities sit within your current operations

We also speak honestly about:
• The gap between perception and reality in most practices
• Why activity often gets mistaken for productivity
• The operational inefficiencies that go unnoticed day-to-day
• How culture influences performance more than most realise
• The risks of running without clear structure and accountability

This format is fast, direct, and practical. No overcomplication, just clear insights tied to real operational challenges.

If you want a sharper lens on what is actually working in your practice, and what is not, this episode will give you exactly that.

Listen now and pressure test your own assumptions against what actually drives results.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/