Hosts Scott and Matt return after an 8 week break to unpack the fast-moving AI landscape, why they paused the show, and how AI is transforming platform configuration, demos and product delivery.

They discuss Copilot Studio and agents, open-claw/local models, Power Studio (their new podcast tool), speed-to-build with low-code + React, human-in-the-loop vs autonomous automation, business use cases and practical advice for teams and grads — plus upcoming guests and events.

ASIA Power Hour: From AI to Impact with Ryan Cunningham

Hosts Nathan, Brent, Matt and Scott revisit last year’s predictions and make new forecasts for the coming year, focusing on AI adoption, Copilot integration, Power Platform’s evolution, invisible CRM as a behavioral memory layer, personal AI assistants, world models, wearables and robotics, plus geopolitical shifts in model leadership.

The conversation blends practical customer adoption insights, governance and deployment challenges with light moments and bets, offering useful perspectives for developers, solution engineers and business leaders planning AI strategy.

On this episode of Power Time, hosts Scott and Matt welcome Jennifer lowery from Microsoft’s Customer Zero team to discuss how AI is reshaping large-scale support. Jen shares stats from Microsoft Support and how CoPilot and multi-agent systems are being used across 92 contact centers.

They explore agentic capabilities like intent routing, process automation, case handling, and knowledge-harvesting agents that turn solved cases into reusable knowledge—boosting first-call resolution and reducing agent toil.

The conversation highlights human benefits: improved empathy, multilingual live translation, proactive outreach, and the vision of personal assistant agents that monitor and resolve issues automatically—raising CSAT and agent satisfaction.

Finally, they reflect on rapid adoption, real-world demos, and the next 12 months of innovation in contact centers driven by AI.

(42) Jennifer Lowry | LinkedIn