PODCAST: Conflict and the Disruptive Cascade copertina

PODCAST: Conflict and the Disruptive Cascade

PODCAST: Conflict and the Disruptive Cascade

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 In our last podcast, the example of extreme weather causing operational disruption at Southwest Airlines showed us that disruption does not by itself lead to conflict—and, if you are caught in a disruption, you can act to reduce the risk of conflict or the conflict itself. In this podcast—what about the opposite? Does conflict lead to disruption at work?Conflict is a part of work, but need not be destructive. The point is not whether conflict creates disruption, but how and to whom.We can think of upstream disruption and downstream disruption. Disruption “upstream” may set conflict in motion.Who gets disrupted by a conflict—and how—is downstream disruption. There is primary disruption—the disruption between the two (or more) “combatants”—and secondary disruption, a number of disruptions flowing from the primary disruption, in turn creating a disruptive cascade that courses through a workplace, and beyond.Who and what do these secondary disruptions disrupt?*. *. *As a rule of thumb, conflict that creates a disruptive cascade will affect coworkers, customers, and the company. Coworkers are disrupted at the least by something similar to rubbernecking a freeway accident. Conflict among combatants at work is impossible to look away from. When the conflict is about getting something done, then that thing (like putting out a newspaper) becomes disrupted downstream. When that happens, more disruptions flow downstream. People recognize that their work, their working conditions, their livelihoods, their jobs are all affected—in ways that can cause them to leave or to retaliate.The disruptive cascade affects family members. They may be taking time to listen to accounts of the disruption; be asked to provide advice; provide advice when not asked; be worried about job loss or job change—or be in direct conflict with a worker in the family about what to do or not do.So, faced with conflict in your vicinity creating downstream disruption and a disruptive cascade, what do you do? Remember this:* Upstream disruption can cause conflict (but not always).* Conflict can cause downstream disruption (but not always).* Downstream disruptions frequently create a larger disruptive cascade.* Disruptive cascades affect people inside and outside of an organization—coworkers, customers, the company, and family members.* Tackling the conflict breaks the flow of disruption.* Downstream disruption can provide a reason for tackling the conflict: “We’ve got to tackle this. The paper didn’t come out yesterday.”* If you’re not in a position to tackle the conflict, tackle the downstream disruptions. Stem the disruptive cascade. That helps.Actions have consequences. Disruptions are a part of life, and work. So is conflict. When conflict causes disruption, your efforts to stand apart from the combat, to stem the disruptions and their impact, help you, your family members, and coworkers, customers and company.*. *. *Keep seeing nature in work and work in nature.*. *. *Read All the Newsletters!If you liked this interview, you’ll want to read The Nature and Science of Work newsletters. Each edition brings unique, refreshing, useful perspectives, on the world of your daily work and on the worlds of work around us in nature. Unique—you’ll find these perspectives nowhere else.Listen to All the Podcasts—on Apple Podcasts!You can listen to, follow, and share every The Nature and Science of Work podcast—in The Nature and Science of Work archive; on the Substack app; and on Apple Podcasts and your other favorite podcast providers!And now on Amazon Music Podcasts!* Listen on Apple Podcasts* Listen on Google Podcasts* Listen on Amazon Music Podcasts* Listen on Spotify* Listen on Stitcher* Listen on Pocket CastsSubscribe to The Nature and Science of Work: Read and Listen to All the Newsletters, All the Podcasts, and the Entire Archive!!Subscribe now to The Nature and Science of Work to receive all Explore and Integrate features and podcasts, by email or with the Substack app, and receive complete access to the extensive and growing Nature and Science of Work archive.Talk to Us!Reach us by replying to any Nature and Science of Work emailing or at natureandscienceofwork@substack.com.Get the App Get full access to The Nature and Science of Work at natureandscienceofwork.substack.com/subscribe
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