Operators copertina

Operators

Operators

Di: Sean Frank Mike Beckham Matt Bertulli and Jason Panzer
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In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands have denied its existence for years, until now. Four titans known as the “Operators” are leaking the secret contents in an effort to share its wealth of knowledge with people like you. Sean Frank (CEO, Ridge), Jason Panzer (President, HexClad), Mike Beckham (CEO, Simple Modern) & Matt Bertulli (Founder, Pela Case x Lomi).Sean Frank, Mike Beckham, Matt Bertulli, and Jason Panzer Economia Gestione e leadership Leadership
  • 10 Elements of a Winning Offer & How to Test Them: Operators Build (E9)
    Oct 19 2026

    “A great offer makes the customer feel stupid for saying no.”

    How do you know your offer is wrong before the market tells you?

    Jordan Menard (Co-Founder, Instant Hydration) and Lina Fahizul (Chief Ovary Officer, Freelance) join this episode to put Winks’ pricing, promotion, and pitch on trial. The payoff is a 10-element offer playbook any DTC brand can steal.

    1. Not just price or discounts

    2. Fits how the product is used

    3. One customer + one problem

    4. Adds value before discounts

    5. Tackles your top objections

    6. Gives a reason to buy “now”

    7. Priced right for your market

    8. Your most-valuable customer

    9. Built for orders 2, 3, 4, etc.

    10. Profitable unit economonics

    It starts from a simple claim: Your discount gives away margin once. Jordan catches the founders without an answer for the CAC they can afford. Lina shows why making moms feel bad wins the click and loses the customer. Today's “winning” offer could lose money for months.

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    Runneth

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    Skio

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    Operators Portal

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    Operators Newsletter

    https://9operators.com/

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    1 ora e 35 min
  • How to Position Your Brand & Products: 5 Ways to Win Against “Better”
    Oct 14 2026

    “Better is probably the worst word you could use in marketing.”

    How can a DTC brand stand out in a category full of identical promises?

    Matt Orlić (Co-Founder, Qure Skincare) joins Mike Beckham (CEO, Simple Modern) and Matt Bertulli (Founder, Pela Case & Lomi) to break down why brand positioning beats a better product. Each story shows how a brand can win a crowded category without inventing anything new.

    Qure’s water filters beat Jolie’s on technology and patents, yet Orlić can’t out-position them. Mike explains how Yeti took Thermos’s 1800s vacuum insulation and sold it for cold drinks. Once a position works, competitors move in, and the founders debate how to hold it.

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    Saras Analytics

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    Postscript

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    Richpanel

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    Northbeam

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    Operators Portal

    https://portal.9operators.com/dashboard

    Operators Newsletter

    https://9operators.com/

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    1 ora e 6 min
  • Our Ecommerce Marketing Strategy vs. Real Data: Operators Build (E8)
    Oct 12 2026

    “We know how to run ads. This is a playbook.”

    How should you market a new DTC brand in its first six weeks?

    Matt Bertulli (Founder, Pela Case & Lomi), Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty), and Curtis Christopherson (Chief Growth Officer, Ammortal) hold the Winks marketing plan up against the results since launch.

    They built the brand for moms, yet men keep showing up to buy. Meta CPMs hit $800 until a free account fix and a smaller budget turned them around. Now creators and credible doctors have to bring CAC down to $100 before they scale.

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    Aftersell

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    Skio

    https://9ops.co/skio-9operators

    Omnisend

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    OuterSignal

    https://9ops.co/outersignal

    Richpanel

    https://9ops.co/richpanel

    Runneth

    https://9ops.co/motion-runneth

    Operators Portal

    https://portal.9operators.com/dashboard

    Operators Newsletter

    https://9operators.com/

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    57 min
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