Onboarding Operations: Why Onboarding Matters with Donna Weber
Impossibile aggiungere al carrello
Puoi avere soltanto 50 titoli nel carrello per il checkout.
Riprova più tardi
Riprova più tardi
Rimozione dalla Lista desideri non riuscita.
Riprova più tardi
Non è stato possibile aggiungere il titolo alla Libreria
Per favore riprova
Non è stato possibile seguire il Podcast
Per favore riprova
Esecuzione del comando Non seguire più non riuscita
Onboarding Operations: Why Onboarding Matters with Donna Weber
-
Letto da:
-
Di:
A proposito di questo titolo
In software we love to think in terms of scale and building once and selling forever, but there’s often a gap between what software can do and the outcomes customers actually want to achieve.
Effective customer onboarding can help bridge that gap, ensure customers see value, and are set up for ongoing success.
Today’s guest is Donna Weber, author of the best selling book "Onboarding Matters". In this episode you’ll hear how she:
- Defines customer onboarding
- Uses a success plan as the basis for aligned onboarding
- Addresses onboarding misconceptions and common red flags
- Thinks about overcoming sticking points in the onboarding journey
- Recommends companies go about scaling their onboarding programs
Additional onboarding resources from Donna:
- What is Orchestrated Onboarding and Why You Should Care
- Onboarding ≠ Implementation
- Whoever Understands The Customer Best Wins
Enjoyed this episode? Connect with Donna on LinkedIn and let her know, or subscribe for future episodes of Happy Customers.
Ancora nessuna recensione