Offer acceptance rate is the clearest signal of whether your recruiting engine is actually working.

Jordan Trott, Talent Lead at Taptap Send, joins Shannon to break down how his team maintains a 93% offer acceptance rate across global hiring. He explains why this metric reflects everything from role clarity to candidate experience, and where most teams lose candidates long before the offer stage.

Jordan shares the four practices that changed outcomes for his team, including tighter candidate profiles, culture-first interviewing, rigorous benchmarking, and a partner mindset with candidates.

Key takeaways:

1. Clarify both sides of fit: Define not only who you want, but who will genuinely want your job.
2. Interview for values first: Design intentional questions that test cultural alignment.
3. Hunt for bad news early: Actively surface concerns and misalignment before the offer stage.
4. Own the talent bar: Build credibility by pushing back on unrealistic expectations and misaligned budgets.

Timestamps:

(00:00) Introduction

(01:44) Meet Jordan Trott

(02:12) Why offer acceptance rate is a high-signal recruiting metric

(03:44) The four levers behind a 93% offer acceptance rate

(04:54) Building a candidate profile that answers “do they want this job”

(07:59) Interviewing for culture over content and why it changes the sell

(10:49) Benchmarking compensation at three moments in the hiring cycle

(12:31) The pre-close conversation that prevents late-stage surprises

(15:08) Treating candidate experience like a partnership, not a transaction

(20:03) Hunting for bad news early and using an “anti-sell” to build trust

(23:23) How this approach improves retention and reduces churn

(26:09) Where to connect with Jordan

Recruiting teams often track hiring metrics but forget to ask the team how it feels to do the work.

Will Ducey, Head of Recruiting Operations at Ashby, joins Shannon Ogborn to talk about how internal recruiter surveys create a feedback loop that leads to better tools and processes. Throughout the conversation, Will explains the balance between quantitative and qualitative feedback, sharing real-world examples from Ashby on how they’ve implemented surveys to gauge recruiter satisfaction.

He also addresses how small wins, like reducing administrative burdens, can have a huge impact on overall efficiency. Whether you’re a recruiting leader looking to implement your first survey or aiming to refine your current process, this episode offers valuable insights into how recruiters can lead to actionable change and, ultimately, create a more effective and happy recruiting team.

Key takeaways:

• Survey consistency builds trust: Quarterly cadence shows that feedback leads to real change
• Small wins compound: Simple fixes often reduce friction the fastest
• Sentiment data guides priorities: Low survey scores highlight where RecOps should focus next
• Collaboration is a solution: Engaging team members in fixing the pain points creates better outcomes

Timestamps:

(00:00) Introduction

(00:43) Meet Will Ducey

(02:18) Why traditional metrics don’t reflect recruiter experience

(03:13) What makes recruiter surveys so valuable in RecOps

(04:14) How Ashby runs quarterly recruiter surveys

(06:32) Structuring the survey for actionable feedback

(08:44) Understanding time-use with a 1–4 scale

(10:37) Why acting on survey data matters more than collecting it

(11:59) How Will identifies small process wins

(13:22) Organizing teams for long-term improvements

(14:15) Building trust and consistency through surveys

(16:26) The NPS score that led to a full ATS transformation

(19:10) Comparing tools using internal data

(20:07) Helping recruiters become more confident with data

(21:19) Why alerts are Will’s favorite Ashby feature

(23:57) Where to connect with Will

Clarity is the foundation of any effective internal mobility program.

Angie Peterson, Talent Operations & Programs Manager at Coursera, joins Shannon to break down how her team turned employee feedback into a durable system for internal career growth. After survey data showed employees didn’t understand how to move internally, Angie partnered with L&D to diagnose the real blockers, conduct listening circles, and reframe internal mobility as a company-wide operating model.

She walks through how Coursera moved from one-off efforts to a shared language, accessible tools, and a structure that centers employee agency. Because of this, a scalable system was made that gives people confidence to navigate their careers, and gives the business better retention and planning.

Key takeaways:

• Clarity changes behavior: Most internal mobility issues are due to confusion, not lack of opportunity.
• Start with shared language: Defining terms company-wide is a low-lift, high-impact first step.
• Use what you have: Coursera kept 70% of its existing materials but packaged them better.
• Make internal hiring feel human: Candidate experience doesn’t end after someone joins the company, it only starts there.

Timestamps:

(00:00) Introduction

(00:43) Meet Angie Peterson

(02:13) Why internal mobility is often underutilized

(03:53) What Coursera learned from its employee engagement survey

(06:52) How listening circles revealed the real blockers

(10:28) Why internal mobility is an operating model, not a perk

(13:42) What Coursera kept, repackaged, and rebuilt from their existing program

(15:18) Launching the internal mobility hub and resources

(17:50) The unexpected value of a career chatbot

(19:58) Addressing mentorship without building a full program

(21:16) How Coursera enabled hiring managers and recruiters

(24:28) Measuring early signals of program impact

(28:01) Making internal mobility a durable business system

(30:13) Where to connect with Angie

Many teams want a better candidate experience, yet few build one that reflects the real work and the real product behind it.

Tianna Johnson, founder of People Culture Talent and former talent leader at Notion, Lyft, and GitHub, joins Shannon to share how product-infused hiring creates clarity, excitement, and trust for every candidate. She explains how she introduced product touchpoints at each company, from Notion-built takeaways to real-world Lyft problem-solving to GitHub challenges that sparked early community buzz.

She walks through the results she has seen across teams, including more substantial alignment, deeper conversations in the final stages, higher acceptance rates, and long-term retention for new hires who know the work they are joining.

Key takeaways:

• Define your north star: Clear guidance on what you want to be known for shapes every hiring decision and keeps teams aligned.
• Solving real work problems in interviews: Problem-based prompts drawn from actual product challenges reveal creativity, judgment, and long-term fit.
• Create advocates through experience: Even rejected candidates can become supporters when the process feels human, transparent, and connected to the product.

Timestamps:

(00:00) Introduction

(00:43) Meet Tianna Johnson

(02:38) Why product touch points matter in hiring

(03:57) Defining your north star for talent decisions

(05:00) Mapping the candidate journey for product moments

(06:14) How Notion used product-led takeaways

(06:26) How GitHub created a challenge to spark interest

(10:40) How Lyft built interviews around real product problems

(13:52) Turning unsolved challenges into strong conversations

(16:04) How product-infused hiring shaped brand advocacy

(18:11) How deeper final-stage dialogue improved acceptance

(20:34) Why interviewer energy influences candidate trust

(21:15) The candidate questions that reveal authentic culture

(22:06) Where to connect with Tianna

2025 was a year of real change, not just in tools or trends, but in how recruiting teams showed up.

In this special recap episode, host Shannon Ogborn looks back on the conversations that defined Offer Accepted this year. The common thread among the highest-impact teams across all episodes was not the pursuit of the next big thing, but a clarity on fundamental priorities. They achieved success by embracing structure, maintaining transparency with candidates, collaborating closely with the business, and always prioritizing the human element in the hiring process.

This is a thank you to every guest who shared their time, a reflection on what this community has made possible, and a reminder that, even with all the change, the heart of recruiting hasn’t changed.

Learn more about Ashby, the all-in-one recruiting platform powering Offer Accepted.

Timestamps:

(00:00) Introduction

(01:06) Trend 1: AI Won’t Replace Recruiters, But Recruiters Who Can’t Use AI Will Fall Behind

(03:18) Trend 2: The Power of Structured Hiring

(04:49) Trend 3: Candidate Experience as a Trust-Building Engine

(05:51) Trend 4: Authenticity, Transparency, and Brand Storytelling That’s Real

(07:44) Trend 5: Talent’s Strategic Seat at the Table Through Influence

(09:50) Trend 6: Data Fluency as a Skillset

(12:01) Trend 7: Humanity In Talent

(13:38) Closing Reflections for 2025

How do you keep hiring quality high while the company scales globally at speed?

In this episode, Shannon sits down with Maggie Landers, VP Talent at Harvey, to walk through the values interview program that keeps a fast-growing AI company aligned. Maggie shares how Harvey turned three simple values, simplicity, decisiveness, and “Job’s Not Finished”, into a global, standardized interview that any people manager can run without adding friction to the process.

Discover how her team leveraged tools like ChatGPT and Ashby to accelerate the design of interview questions, scoring rubrics, and enablement from months to mere weeks. Crucially, this efficiency was achieved while prioritizing human judgment, active listening, and an excellent candidate experience.

Whether your team is hiring dozens or hundreds of roles, this conversation will help you simplify your values work, prove its impact, and scale it across regions and functions.

Key takeaways:

• Simple values guide hiring: Focusing interviews on a few clear values improves cultural alignment without adding complexity.
• Train managers as interviewers: Empowering all people managers to conduct values interviews ensures culture ownership and scalable hiring across all teams and regions.
• Iterative Improvement: Ship, Learn, Refine. Treat values interviews as an evolving product. Quickly update interview questions and rubrics using AI, informed by focused group feedback.

Timestamps:

(00:00) Introduction

(00:24) Meet Maggie Landers

(02:08) Why Harvey scaled values interviews for quality

(04:39) Turning three simple values into a global hiring lens

(07:47) Building scoring rubrics that interviewers actually use

(10:29) Designing a low-risk pilot for values interviews

(13:33) Getting exec and board support for experimentation

(17:35) Standardization, simplicity, and training people leaders at scale

(22:59) Using AI to maintain values programs without burning out

(27:10) Why great interviewers are listeners, not checkbox operators

(30:00) Where to connect with Maggie

Cultural context can make or break your ability to close top talent across regions.

Alexandre Corbin, Head of Talent Acquisition at Tabby, joins Shannon Ogborn to share how his team adapted recruiting strategies to local norms while scaling one of the Middle East’s fastest-growing fintech companies. From launching operations in Egypt to navigating hiring compliance in Saudi Arabia, he explains what changes when you hire with cultural awareness.

Alexandre shares how hiring local recruiters, shifting communication styles, and focusing on face-to-face interaction improved pass-through rates and candidate experience in high-volume markets. By combining context-aware data with empathy, his team rebuilt trust and engagement across three regions.

Key takeaways:

• Local context changes candidate behavior: Small missteps can derail high-volume hiring in new regions
• Trust begins with proximity: In-person recruiting shifts perceptions faster than online touchpoints
• Data reveals gaps, not reasons: You need cultural fluency to understand what metrics miss

Timestamps:

(00:00) Introduction

(00:33) Meet Alexandre Corbin

(01:46) How culture shapes every part of hiring

(04:12) Why Tabby hired local recruiters early

(07:58) Understanding employer reputation in the market

(08:53) Rebuilding trust and employer brand in new markets

(11:27) What changes and what stays the same

(13:47) Adapting interviews for cultural expectations

(16:44) Using cNPS scores to shape strategy

(19:58) What funnel data reveals about cultural mismatch

(22:56) The results of changing the candidate journey

Bringing in early career talent is more than a pipeline play; it’s a catalyst for business transformation.

Corey Twitty, now at Zillow, joins Shannon Ogborn to unpack how he built Netflix’s first emerging talent program from the ground up. He explains how to challenge deep-rooted hiring habits, build trust with skeptics, and design programs that align with culture and business needs.

Corey also shares what makes these programs durable: a clear purpose, flexibility in execution, and a feedback loop that enables daily improvement. Whether you’re building from scratch or refining what exists, Corey’s approach will reshape how you think about early talent.

Key takeaways:

1. Strong programs start with empathy: Sit with stakeholders before designing solutions. Learn what the business truly needs.
2. Early career hiring impacts engineering efficiency: Pairing senior staff with interns freed up senior time and sparked new ideas.
3. Hiring culture changes through ownership: Teams won’t adopt new approaches unless they help shape them.

Timestamps:

(00:00) Introduction

(00:46) Meet Corey Twitty

(02:07) Why early career hiring matters more than ever

(03:18) How early talent supports long-term succession planning

(04:57) Changing Netflix’s culture around early career

(06:39) Gaining buy-in through co-design and debate

(08:49) Tactical steps for launching a program from scratch

(11:35) What strong opinions loosely held look like in action

(13:32) Advocating for resources during hiring freezes

(16:34) Interns vs. new grads: Where to start

(19:48) Tracking results and impact over time

(23:35) Building a 3-part early talent strategy

(26:29) Where to connect with Corey