Episodi

  • Built For The Frontline Helpers

    Built For The Frontline Helpers
    Oct 7 2026
    For many community based organizations, daily case management still means navigating rigid systems, paper forms, and heavy administrative burdens that take time away from direct care. In this episode, Noah Harlan, Vice President of Community Solutions at Findhelp and founder of Kiip, discusses how embedding with frontline case managers shaped the creation of simple, mobile-friendly case management and document locker tools. He shares how reducing digital friction and building flexible, adaptable systems helps non-profits scale their impact, lower staff burnout, and keep individuals seeking assistance connected to vital services.
    Mostra di più Mostra meno
    56 min
  • Mapping Social Need Signals

    Mapping Social Need Signals
    Sep 23 2026
    Behind every search for assistance is a person navigating a complex system in a moment of need. In this episode, Moriba Jah, Co-Founder and Chief Scientist of GaiaVerse, discusses how his background in aerospace engineering and orbital dynamics shapes his approach to analyzing fifteen years of anonymized Findhelp search data. He explores how responsible AI can move beyond raw statistics to reveal the human patterns behind social care, identify systemic gaps in support, and help organizations intervene before individuals fall into crisis
    Mostra di più Mostra meno
    51 min
  • Engineering for Impact

    Engineering for Impact
    Aug 26 2026
    Behind every connection to help is a massive effort to digitize work that's still done on paper, spreadsheets, and phone calls. In this episode, Rachel Frock, Engineering Director at Findhelp, discusses how her team builds technology that supports the people delivering social care, not just the software itself.
    Mostra di più Mostra meno
    24 min
  • Beyond the Checkbox

    Beyond the Checkbox
    Aug 12 2026
    Identifying a need is only half the battle. The harder part is building a system that turns it into real support. In this episode, Tiffany Quirk and Anna Kanter Musa of MHS Health Wisconsin share how their team built a four-pillar model to move drivers of health work beyond a checkbox. They discuss risk-stratifying member needs, closing the loop on referrals, and the measurable results, including a 60%+ drop in referrals awaiting follow-up and a 21% reduction in ER costs for members in their housing program.
    Mostra di più Mostra meno
    46 min
  • Amplifying Community Action

    Amplifying Community Action
    Jul 15 2026
    Navigating fragmented human services during a crisis can feel impossible. In this episode, Beck Moore, CEO of the Community Action Association of Pennsylvania (CAAP), discusses how local agencies act as trusted anchors for families in need. Drawing from his own lived experience with homelessness, Beck explains how CAAP coordinates statewide support and leverages the PA Navigate platform to bridge the gap between healthcare systems and community based organizations.
    Mostra di più Mostra meno
    42 min
  • Building Person-Centric Systems

    Building Person-Centric Systems
    Jun 24 2026
    State governments play a critical role in connecting healthcare, social services, and community organizations around a shared understanding of people’s needs. In this episode, Findhelp’s Kraig Dalton discusses how states are building statewide social care infrastructure that reduces fragmentation, improves coordination, and helps create a more person-centered approach to care.
    Mostra di più Mostra meno
    33 min
  • Creating Connected Communities

    Creating Connected Communities
    Jun 10 2026
    Many communities rely on fragmented systems, personal relationships, and outdated resource lists to connect people to services. Recorded at the 2026 Texas Social Care Summit, this episode features a conversation with Denton County Public Health's Alex Reed about how local government, community organizations, and other partners worked together to create a shared social care network that is improving coordination, visibility, and access to care.
    Mostra di più Mostra meno
    39 min
  • Closing the Behavioral Health Gap

    Closing the Behavioral Health Gap
    May 27 2026
    Getting connected to behavioral health care often requires navigating a fragmented system of referrals, provider networks, and outdated information. In this episode, MiResource co-founder and CEO Mackenzie Drazan Cook explains how her team is helping improve behavioral health matching and referral workflows—and how MiResource’s partnership with Findhelp supports a more connected approach to whole-person care.
    Mostra di più Mostra meno
    37 min