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Host Sarah Beth Herman discusses how repeated self-talk shapes mindset, nervous system regulation, and leadership, explaining neuroplasticity and how the brain reinforces the thoughts it repeats. She shares her own shift from self-criticism to the mantra “I’m on a winning streak,” describing how changing internal language helped her lead with more patience, trust, and consistency across her businesses. The episode reframes “winning” as alignment, peace, and steady progress, noting that visible achievements (including upcoming features on the front page of two magazines) are built through quiet, consistent discipline. She offers practical steps: choose a believable mantra, notice when inner dialogue tightens and pause, lead yourself with clarity and accountability rather than shame, and prioritize consistency over intensity. She highlights free leadership and communication trainings available at sarahbethherman.com and dentistrysupport.com/freetraining, and closes with key takeaways about repetition, leadership beginning internally, and energy shifting before outcomes, alongside a sponsorship message for Dentistry Support.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of 'No Silver Spoons,' host Sarah Beth Herman discusses the evolving landscape of dental leadership in 2026. She emphasizes the increased complexity, visibility, and emotional demands faced by dental leaders today. The shift from personality-based to systems-based leadership is explored, highlighting the necessity of comprehensive support structures for sustainable practices. Key challenges such as decision fatigue, emotional load, and identity shift are identified, along with strategies to adapt and thrive. The critical role of technology, including AI, is examined, stressing the importance of supporting rather than replacing human roles. Herman underscores that modern leadership requires design, documentation, delegation, and clarity to ensure the longevity and success of dental offices.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of 'No Silver Spoons,' hosted by Sarah Beth Herman, the focus is on the critical role of front desk operations in dental practices as we approach 2026. The episode discusses how the first 30 seconds of a phone call can significantly impact patient trust, and how poor phone management reflects deeper issues within leadership and systems. Herman emphasizes that handling phones effectively is not merely an entry-level task but a revenue-driving, trust-building position. She explains the importance of tone, confidence, and training in creating a positive patient experience. The episode also explores the interconnectedness of phone skills with billing accuracy and overall practice efficiency. Practical solutions for improving phone management, such as role-playing scenarios and supporting front desk teams, are provided. Listeners are encouraged to audit their phone calls and align phone protocols with billing expectations. The episode concludes with key takeaways, including the notion that billing starts from the first phone call and the importance of evolving phone handling practices to meet modern standards.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.