AI isn’t a lightning bolt from nowhere; it’s the latest step in a long line of curve jumps that started with the PC and accelerated with the internet, broadband, and cloud. We sit down with Technical Escalations Manager Jimmy Guest to unpack what’s genuinely useful about AI today, where it’s overhyped, and how the next five years might make intelligence feel as ordinary as Wi‑Fi. If you’ve wondered why your drive‑thru order suddenly sounds human and lands 99 percent accurate, or how your help desk leveled up overnight, this conversation connects the dots.

We get practical fast: triage automation that promotes L1s to higher‑value work, prompts that turn messy Microsoft exports into clean reports, and personal agents that could finally tame the inbox. We map real adoption in healthcare—charting, diagnostics support, and nurse‑call analytics—and follow the money to logistics, retail, and customer service. The throughline is augmentation over automation: AI accelerates people who know their craft, but it doesn’t replace judgment, context, or accountability.

Then we head into the hard stuff: cybersecurity threats powered by perfect grammar and cloned voices, deepfakes that outpace labels, and the quiet creep of bias when models learn from skewed history. We talk ethics, regulation, and why black‑box decisions demand better audits and human oversight. Finally, we look ahead to the invisible wins—home energy that adjusts itself, finances that stay on budget, and conversational agents that summarize walls of text so you can focus on the work that matters. Grab a brew, press play, and join us as we separate signal from noise.

If this sparked ideas or saved you time, follow the show, share it with a friend, and leave a quick review to help more curious minds find us.

Sponsor of this episode: Digital Boardwalk
Digital Boardwalk is one of the top 10 Managed IT Service Providers in the United States. If you are seeking to outsource your IT Management, or if your IT Team could use some help with projects or asset management, give Digital Boardwalk a call today! They offer a FREE IT Maturity Assessment on their website. If you want to see how your business's IT scores against industry standards, go to GoModernOffice.com now.

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Technology has transformed from a necessary evil to a strategic business driver, and nowhere is this more evident than in the managed IT services industry. In this candid conversation with Kathleen Shoop, Chief Revenue Officer at Digital Boardwalk, we explore the dramatic evolution of IT sales over the past decade.

Remember when selling managed IT services meant convincing skeptical business owners that paying a monthly fee for technology support made sense? Kathleen takes us back to those early days when the value proposition centered primarily around help desk support and predictable billing. The contrast with today's landscape couldn't be more striking.

Cybersecurity emerges as the turning point in our discussion. Between 2017 and 2020, major incidents like WannaCry ransomware fundamentally changed how businesses approached technology protection. We debunk the dangerous myth that small businesses are "too insignificant" to be targeted, revealing how modern attackers use automation to scan for vulnerabilities indiscriminately. This new reality transformed cybersecurity from an optional add-on to a non-negotiable core service.

The most fascinating shift has been in client expectations. Today's businesses approach IT providers looking to scale through technology—seeking efficiency, automation, and strategic guidance. Through real-world examples, Kathleen illustrates how the right technology partnership can completely transform operations, turning week-long processes into same-day completions. As we look to the future, automation and zero-trust security frameworks represent the next frontier in this continuing evolution.

What technology partnerships have transformed your business? Subscribe to Nerds on Tap for more insights at the intersection of technology and business strategy, and join our community of curious, forward-thinking professionals.

Sponsor of this episode: Digital Boardwalk
Digital Boardwalk is one of the top 10 Managed IT Service Providers in the United States. If you are seeking to outsource your IT Management, or if your IT Team could use some help with projects or asset management, give Digital Boardwalk a call today! They offer a FREE IT Maturity Assessment on their website. If you want to see how your business's IT scores against industry standards, go to GoModernOffice.com now.

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Visit us online at www.thenerdsontap.com
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What does it take for a teenage creator to build a YouTube audience from scratch? Discover the remarkable journey of Tory, a young content creator who secretly launched her channel less than a year ago and recently celebrated hitting 1,000 subscribers.

Tory's story begins with filming room tours on an iPad and nervously revealing her secret channel to her parents a week later. Rather than facing punishment, she found unexpected support that fueled her creative journey. The conversation explores how she transformed basic equipment into a platform for authentic expression, eventually posting an astonishing 15-20 videos daily and amassing over 600 videos in under a year.

While funny videos and lifestyle content helped grow her audience, Tory found her true voice creating mental health awareness videos. Her willingness to discuss difficult topics and provide resources resonated deeply with viewers, culminating in her most successful video about beauty standards reaching over 150,000 views. Throughout our discussion, Tory reveals how she handled classroom bullying by turning mockery into motivation, explaining that "haters will hate" but shouldn't derail your passion.

The episode offers valuable insights into YouTube growth strategies, including the importance of consistent posting, utilizing "remixing" features to collaborate with other creators, and staying authentic to attract the right audience. Most remarkably, when asked about future goals, Tory emphasizes that making people happy matters more than subscriber milestones—a refreshing perspective in today's metrics-driven content landscape.

Whether you're an aspiring creator or simply fascinated by how Gen Z is reshaping digital media, Tory's story demonstrates that authenticity, resilience, and a genuine desire to help others can build not just an audience, but a supportive community. Subscribe to Tory's channel by searching for "totally_tory" on YouTube to follow her continuing journey as a rising content creator.

Sponsor of this episode: Digital Boardwalk
Digital Boardwalk is one of the top 10 Managed IT Service Providers in the United States. If you are seeking to outsource your IT Management, or if your IT Team could use some help with projects or asset management, give Digital Boardwalk a call today! They offer a FREE IT Maturity Assessment on their website. If you want to see how your business's IT scores against industry standards, go to GoModernOffice.com now.

Thanks for listening!
Visit us online at www.thenerdsontap.com
Subscribe to our YouTube Channel
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