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Timestamps:
00:00 Introduction
01:06 Meet Nancy Henriquez
02:49 What past channel transitions can teach MSPs
05:01 How MSP owners should lead through AI change
07:43 Helping customers move beyond “we want AI”
10:18 MSP exit planning and private equity pressure
13:41 Burnout and the personal side of business ownership
16:36 Why Henriquez continues to focus on the channel
19:32 Where MSPs have room to grow next
22:25 Evaluating new vendors and channel entrants
28:12 AI agents, trust, and the human role in MSP work
31:17 Advice for new MSP founders
33:27 What to do at a business crossroads
35:09 What’s next for Nancy Henriquez
37:12 Closing

A new episode of Channel Insider: Partner POV is released every other Thursday.

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Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.