My Ghosted Guest copertina

My Ghosted Guest

My Ghosted Guest

Di: Engagement Counselors Brady Lowe & Gabriel Ryan
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A proposito di questo titolo

Every brand talks about service — but what happens when you ghost your own guests? My Ghosted Guest is where hospitality meets hard truth. Hosted by Gabriel Ryan and Brady Lowe, we call out the invisible moments that cost you customers, revenue, and reputation — and show you how to turn them into your biggest wins. From restaurants and boutique hotels to online stores and luxury brands, if you’ve got a storefront (physical or digital) and you’re not answering your guests, you’re on the clock. This isn’t theory. It’s part confession, part roast, part playbook — with a healthy dose of hospitality heart. Sometimes we fix it. Sometimes we name names. Because every bad engagement can be a great comeback. 🚀 Ready to make your guests feel seen? Subscribe now and never ghost a guest again.Copyright 2026 Engagement Counselors Brady Lowe & Gabriel Ryan Arte Cucina Economia Enogastronomia Marketing Marketing e vendite
  • The $200K Lesson in Following Through
    Jan 15 2026
    EPISODE DESCRIPTION

    The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It) → https://youtu.be/xiyShLAbWS0

    Brady dropped $200K on coaches and masterminds this year. Gabriel built someone else's business for six months before realizing it. We're pulling back the curtain on our biggest wins, epic failures, and the frameworks that actually stuck.

    This isn't your typical year-in-review fluff. We're talking train tracks vs. wanderlust, the passenger method, and why hiring helpers instead of leaders will keep you stuck. Plus: the investment that changed everything and the one word guiding our next move.

    Raw. Real. No corporate speak.

    Connect with us:

    Brady on IG - https://www.instagram.com/direct/t/103536321040823/

    Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/

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    1 ora e 1 min
  • Turn Likes Into Revenue With These 3 People
    Jan 8 2026

    The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It)

    https://youtu.be/xiyShLAbWS0

    Brady just spent three weeks in South Africa at luxury resorts charging $500-1000/night. Every single one had the same problem: gorgeous properties, mediocre cocktails, and zero engagement. They'd post beautiful content, get likes and comments from travelers actively looking to book... and then ghost everyone.

    Sound familiar?

    Most hospitality businesses are bleeding revenue because they're posting but not engaging. They're sending out the bat signal but nobody's there to answer. In this episode, we break down the Opener/Setter/Closer system—the exact framework that turns social media interactions into reservations, without hiring a full marketing team.

    Here's what we cover:

    1. Why engagement is your lowest-CAC customer acquisition channel (a $1.88 drink can generate a $50+ check)
    2. The three roles you need: Opener (spots + starts conversations), Setter (books reservations), Closer (delivers experience)
    3. How to find customers by "following the foot traffic" on your competitors' pages
    4. Why most restaurants answer phones during slow times but go dark when they're busy (backwards thinking)
    5. The housekeeping analogy: engagement is a recipe, not rocket science

    If you're in hospitality and you're posting content but not starting conversations with the people who engage with it, you're leaving money on the table. This episode shows you how to fix it.

    Connect with us:

    Brady on IG - https://www.instagram.com/direct/t/103536321040823/

    Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/

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    59 min
  • The Co-Pilot Model: Stop Doing Everything Yourself
    Jan 1 2026

    The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It) → https://youtu.be/xiyShLAbWS0

    Most breweries and wineries are letting 40-50% of their revenue rot on the ground. You're spending thousands on PR and websites while ignoring the DMs, comments, and conversations that actually drive sales. Brady and Gabriel break down why you need someone on the edge of the dock with a fishing pole—the co-pilot model that turns engagement into revenue. Stop begging Yelp and OpenTable for scraps. Put systems in place. Cultivate the conversation, not force the conversion.

    Connect with us:

    Brady on IG - https://www.instagram.com/direct/t/103536321040823/

    Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/

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    1 ora e 17 min
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