Today on MFCX we are joined by Rhio Corbick, Head of Customer Experience at Ticket Tailor, joins the podcast to talk about building a customer-centric culture, empowering support teams & using AI to improve efficiency without compromising on the experience. We then hear her favourite customer experience from her wedding, where a catering team went above & beyond through thoughtful details, proactive service & making sure everyone felt looked after.

To connect with Rhio, head to LinkedIn - https://www.linkedin.com/in/rhio-cory-6a80b314a/

To find out more about Ticket Tailor head to - https://www.tickettailor.com/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Today William Penn, Senior Sales Engineer at Puzzel, joins the podcast to talk about his journey from Voice of the Customer into the world of CCaaS, the role of AI in enhancing agent capabilities & why understanding what customers are saying is so important. We then get to hear not one but two of his favourite customer experiences, including how a well designed support process helped him when his laptop broke & how a small moment of human interaction made him want to use a supplier again.

To connect with William head to LinkedIn at - https://www.linkedin.com/in/williampenn/

To find out more about Puzzel and the services they offer head to - https://www.puzzel.com/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

What does a career in CX leadership teach you? Clive Sawkins, CEO of Digital Barriers, joins the podcast to talk about his career in technology, the balance between automation & human contact, and why everything should ultimately start and end with the customer experience.We then discuss Clive's favourite customer experience at Goodwood, discussing how attention to detail, consistent delivery and managing the many variables of a large event have helped create an experience that keeps him coming back.

To connect with Clive head to LinkedIn - https://www.linkedin.com/in/clive-sawkins-22838/

To find out more about Digital Barriers, head to their website - https://digitalbarriers.com/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Photo credit to Heather Bloomfield, thanks Mum :)