In Episode 37 of Process Server Daily, host Mighty Mike Reid interviews Scott John Borowski of Charm City Process Services & Notary in Maryland. Scott shares how he jumped into process serving after watching YouTube, scaled quickly through affiliate work, and why safety, consistency, and networking are key. He also расскаunts a high-pressure serve involving a DC attorney and a rewarding eviction case where persistence finally helped a landlord get to court.

00:00 Intro / Episode 37

00:35 Meet Scott (Charm City Process Services – Maryland)

01:30 Why he chose process serving (from paramedic to server)

03:40 Where his work comes from (affiliates + pro se clients)

05:20 First months results (300+ serves since May)

06:10 Worst experience: DC attorney / disciplinary board situation

09:10 Best win: persistent landlord case + finally getting service

12:30 Safety tips (buddy system, tools, visibility, planning routes)

15:20 Advice for new servers (learn constantly + study court issues)

17:40 How to reach Scott / Closing thoughts

In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218).

Timestamps:
00:00 Intro / Episode 36
01:10 Meet Eric & Amy Luethy (Samurai Investigations – Michigan)
03:20 Law enforcement background & entering process serving
06:10 Early growth strategy & learning from mentors
09:00 Customer service as a competitive advantage
12:40 Expanding service areas & saying "yes" to clients
16:30 Marketing, phone calls & building law firm relationships
21:10 Safety challenges & real-world serving experiences
27:45 Detailed notes, documentation & standing out in court
35:20 Rapid growth, hiring, and scaling the business
43:10 Advice for new process servers & investigators
49:30 How to contact Samurai Investigations / Closing

In episode 35 of Process Server Daily, Mighty Mike Reid interviews Mitch Vaughn, founder of Tracked & Solved Investigation Agency in Lewiston, Idaho. After rebuilding his life and spending five years in cybersecurity, Mitch launched an agency that now employs eight PIs, handling investigations, skip tracing, and process serving across ID/WA using licensed databases and on-the-ground verification. He stresses neutrality, airtight documentation, and strict compliance with state laws—sharing a key early lesson about screening cases for protection orders. Mitch's most rewarding work includes helping exonerate a man wrongly accused and supporting reunifications in custody matters. His advice to newcomers: do your due diligence, vet risk, confirm addresses, serve at homes (not workplaces) when possible, and learn under a reputable agency before going solo. Connect at investigationsidaho.com.

00:00 Intro / Episode 35
01:00 Meet Mitch Vaughn (Tracked & Solved – Idaho)
03:00 How Mitch got started in investigations
05:30 From cybersecurity to PI & process serving
07:45 Skip tracing methods + boots-on-the-ground work
10:10 Hiring investigators & what Mitch looks for
12:40 Early mistake: protection orders & due diligence
14:30 Most rewarding cases (custody & wrongful accusations)
17:00 Advice for servers & investigators in the field
18:50 How to contact Tracked & Solved / Closing