Michael McCready on Running a 180-Person Injury Firm from Puerto Rico

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Michael McCready on Running a 180-Person Injury Firm from Puerto Rico

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What happens when a lawyer who knew he wanted to practice law at age five, graduated magna cum laude in three years, clerked for a federal judge, and then built a 180-person personal injury firm spanning seven Midwestern states decides the next chapter looks like running the whole operation from Puerto Rico using AI tools his peers are only just beginning to understand? In this episode of the Trustcast Show, Zane Myers speaks with Michael McCready, founder of McCready Law, about the first 24 hours after an accident and why talking to the other driver's insurance company before calling a lawyer is one of the most common and costly mistakes injured people make. Michael explains why insurance adjusters are not your friends, what happens when someone waits more than 10 days to see a doctor, and how his firm uses a dedicated case manager system — plus an app, automated texts, and educational videos — so clients always know exactly where their case stands without having to chase down their attorney. He also breaks down how AI is being used right now at his firm to process biomechanical engineering reports, identify flawed assumptions in expert testimony, and draft demand letters in a fraction of the time it used to take. They also discuss how Michael recognized he was the bottleneck holding his own firm back and what changed when he finally let go of control, the four-tier attorney development system he built to keep great lawyers from leaving, why Washington University Law School put him on their AI Board of Advisors, the story of the burned foster child whose settlement money paid for college 13 years later, and why $500 million recovered over 30 years is really a story about doing a good job for a lot of ordinary people — not winning jackpots. Michael McCready is the founder of McCready Law, a personal injury firm with offices across seven Midwestern states and over 180 professionals, operating remotely from Puerto Rico. Connect with Michael McCready: mccreadylaw.com LinkedIn: Michael McCready Chapters 00:00 Introduction to Michael McCready 00:46 Why he picked up and moved the entire operation to Puerto Rico 01:33 Running 180 professionals across seven states — what that actually looks like 02:19 Does each office practice personal injury exclusively — and how do micro-cultures develop 03:02 Knowing at age five, graduating in three years, clerking for a federal judge — then walking away from a partnership 04:37 Building trust in your team as the only way to stop being the bottleneck 05:04 Is every office strictly personal injury — and why general practice is gone 05:39 I just got hurt in an accident and I'm scared — what do I do in the first 24 hours 07:02 Why personal injury lawyers charge nothing upfront and only get paid on recovery 08:02 The other driver's insurance company is already calling — should I talk to them 09:09 How insurance adjusters ask questions that quietly shift blame onto you 10:16 How do I know if my case is even worth pursuing 11:52 I went to the doctor a month after the accident — how strong is my case now 13:09 Why McCready Law will not take a case with no medical treatment in the first 10 days 14:15 Walk me through what happens after the first call — the case manager system explained 16:29 How to determine what the initial settlement demand should be 18:23 Grading offers A through C — and when to fight versus when to settle 18:52 The case manager system and why it is one of the biggest differentiators 20:30 Technology in the client experience — app, automated texts, and educational videos 22:42 How long does a personal injury case take and what is happening during all that time 25:04 Over $500 million recovered — what that number actually represents 26:54 The burned foster child who called 13 years later when he turned 18 and was going to college 29:05 Washington University AI Board of Advisors — what that actually means for legal practice 30:42 How AI builds demand letters and helps prepare for insurance negotiations 32:19 Real example — using AI to find flawed assumptions in a biomechanical engineering report 34:22 The AI hallucination problem — why lawyers are still submitting fake citations in 2025 36:00 Why AI predicts instead of thinks — and what actually causes hallucinations 37:52 The audit system McCready Law built to ensure every AI output has a human in the loop 38:15 From one person to 180 professionals — the moment everything changed 39:18 If you cannot find the bottleneck in your firm, it is probably you 39:49 The four-tier attorney development system and why transparency keeps great lawyers from leaving 42:17 How to reach Michael McCready and McCready Law #MichaelMcCready #McCreadyLaw #PersonalInjuryLaw #TrustcastShow #AIinLaw #LitigationAI #InsuranceCompanyTactics #PersonalInjuryAttorney #LawFirmGrowth #PuertoRicoLawyer

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