How do you lead through mergers, restructures and AI disruption without losing the trust of your team?

Nick Towers is CEO of the digital experience consultancy Remarkable. Since taking over the business, he went on to acquire three more businesses before bringing them together under a single brand. Along the way, he's led restructures, international expansion and difficult redundancies while keeping people and culture at the centre of every decision.


In this episode, Nick shares how he:

• Brings multiple businesses together by involving people early and building trust through constant communication
• Creates certainty during change by explaining the process and timelines, even when the outcome isn't yet known
• Uses the ADKAR change framework to structure communication, training and adoption during major change
• Builds a culture around being a genuine joy to work with - for clients, colleagues and the wider community
• Treats AI as a growth opportunity rather than a headcount reduction exercise, positioning it as an enabler instead of a threat
• Balances global consistency with local culture so teams feel part of one business wherever they work

Nick offers a thoughtful perspective on leading through uncertainty, showing that successful change depends as much on trust and communication as it does on strategy.