In this episode, Danielle MacFarlane, VP of Operations and Account Management for BCD’s Life Science Center of Excellence, joins us to talk about one of her favorite topics: hospitality. Known across BCD for her passion and energy, Danielle shares her blueprint for bringing hospitality into your work and creating memorable experiences that truly stand out. From small intentional actions to a mindset focused on care and connection, she explores practical ways to consistently wow customers and elevate the service you provide. Whether you work directly with clients or support them behind the scenes, this conversation will leave you inspired to make hospitality a defining part of how you show up every day.

How do you know if a meeting was truly successful? Clients and planners are under growing pressure to measure impact, prove value, and show whether key messages really landed. In this episode, Leilani Heaven, Senior Strategist at BCD Meetings & Events, shares the findings from the latest Client Insights report on Engagement and Measurement. She’ll cover what organizations can measure today, where the gaps still exist, and how this space is likely to evolve in the future.

In this podcast episode, guest Christina Filan, Director of Event Management at BCD M&E, discusses the critical role of safety and security protocols in meeting planning onsite, helping internal staff understand how preparation supports a safe, well-managed event experience. The conversation explores why every team member should be familiar with emergency procedures, communication plans, and escalation steps, as well as how to respond quickly and confidently to situations such as medical emergencies or security incidents. Focused on awareness, readiness, and coordination, this episode offers practical guidance to help staff stay calm, informed, and proactive when unexpected issues arise onsite.