MSM #79: Five Ways to Restart a Stalled Mobile Service Program
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MSM #79: Five Ways to Restart a Stalled Mobile Service Program
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Did your mobile service program start strong and then slow down? This week, Jeremy goes solo with five back-to-basics moves to get it rolling again.
In this episode:
- Check your appointment list a week out. Move jobs that don't need a lift, like easy recalls and special-order parts, to mobile.
- Listen to BDC and advisor calls. Coach the word tracks so mobile gets offered first, every time.
- Get in front of sales. Join a morning huddle at least once a week and pitch mobile to fleet and commercial customers.
- Check the special-order parts shelf every week. Call those customers and offer to install at their home or work.
- Call customers with open recalls. Start with the easiest ones you can do mobile.
The best part: dealers who review calls and coach their teams often see results the same day or the next.
Watch the full show on YouTube: https://www.youtube.com/watch?v=qEzfcKxshz0