In the final episode of AI Pioneers, EY Global Government and Infrastructure AI Co-leaders Sheena Thompson and Thomas Erwin share their highlights from across the miniseries.

They identify four recurring themes:

1. Successful AI programs begin by understanding the problem, not the tool.
2. Adoption, productivity, and ROI depend on training your people and bringing them with you.
3. Radical transparency and giving citizens control earn public trust.
4. Standardized governance, built for scale, doesn’t block innovation; it operationalizes it.

Sheena and Thomas also provide a taste of the insights their guests shared under each theme. For more detail, dive into the other episodes.

This is the eighth episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 22 mins

In this episode, EY Global Government and Infrastructure Leaders, Thomas Erwin and Josie Cluer, discuss a key theme in EY data and AI reports: workforce engagement and capability. Josie shares some findings from global EY research:

• Less than half of government employees are seeing productivity benefits from AI, compared with over three quarters of employees in financial services.
• Skills are twice as effective as tools or mindset in helping employees realize productivity benefits from AI.
• The more training people do, the bigger the gains.

The discussion also covers the importance of change management. Josie cautions that while government should be ambitious about AI’s potential, moving fast without addressing employee concerns risks leaving people behind.

This is the seventh episode of AI Pioneers, a miniseries featuring insights from pioneering government organizations identified in EY data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 18 mins

From 10 use cases to almost 100 at the proof-of-concept stage or in production: the Île-de-France Region has scaled GenAI fast. Now, it’s accelerating its use of agentic AI to improve everything from employee productivity to the citizen experience.

In this episode, Chief Information and Technology Officer Achille Lerpenière tells Sheena Thompson, EY Government and Infrastructure AI Co-leader, how a hybrid operating model enabled this success. Encouraging employees to try out the technologies, rather than mandating their use, also built skills and trust. With Île-de-France now considering tools for governing and securing agentic AI, Achille highlights the need to prepare for what’s coming next – including new risks from quantum computing.

This is the sixth episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 14 mins