Key cutting, Domino's and Disney - Lessons in SX strategy
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Key cutting, Domino's and Disney - Lessons in SX strategy
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In this episode, Tash and Dave chat about where supporter/customer experience strategy sits within an organisation and why it matters. Hear about examples from much loved high street brand Timpson's, Domino's pizzas transformation, and how Disney's customer strategy anchors around a feeling they want their customers to experience.
Meet Your Hosts
David Amos-Reeves is a customer transformation leader who brings clarity and long-term thinking to complex environments. He is known for spotting the patterns others miss and asking the questions that challenge the status quo to build purposeful, psychologically safe teams.
Natasha Evans is a CX leader and strategist with a passion for driving positive change in the charity sector. Driven by curiosity and boundless enthusiasm, Tash is a dedicated mentor who believes in the power of active listening and making incremental progress every single day.
Dave and Tash bridge the gap between big-picture strategy and high-energy execution, combining analytical depth with a human-centric approach to help leaders navigate change without losing their soul.