Randi Jorgenson began her career as a housekeeper at Spring Lake Village and now leads a team of 36 employees while overseeing 400 resident apartments in her role as Housekeeping Manager. In this episode, Randi reflects on how opportunities for growth and advancement, respect for each team member's unique contributions, and a strong community culture are essential ingredients in nurturing team members' commitment to an organization. From everyday moments of connection to navigating fires, evacuations, and COVID, she shares what it truly means to serve with purpose and heart.

Chapters

00:44 - Rethinking Community in Senior Living
Host Anna Hall reflects on how community functions as an interconnected ecosystem.

04:19 - Meet Randi Jorgensen
Randi's 35-year journey at Spring Lake Village, from housekeeper to housekeeping manager.

04:50 From Job to Calling
What drew Randi to senior living and why she stayed.

06:22 Leadership, Trust, and Follow-Through
How consistency and reliability build trust with residents and staff.

08:24 - Housekeeping as Care Work
The role of housekeeping staff as the "eyes and ears" of the community.

09:02 - Moments That Matter
Stories of resident connection, appreciation, and aging in place.

11:44 - Crisis and Commitment
Navigating fires, evacuations, and COVID as essential workers.

12:48 Purpose, Growth, and Gratitude
What Randi has learned about life, work, and staying open to growth.

13:25 - Looking Back with Pride
Reflecting on a career built on service and community.

• Employee retention grows where people feel valued, trusted, and respected.

• Purposeful work often comes from everyday acts of care, not job titles.

• Housekeeping plays a critical, relational role in senior living communities.

• Opportunities for growth and advancement encourage long-term commitment.

• Strong communities are built through follow-through, presence, and heart.

• Crisis moments reveal the depth of care, resilience, and shared responsibility.
  
  

Guest Bio:

Randi Jorgenson is the Housekeeping Manager at Spring Lake Village. After joining Spring Lake Village as a housekeeper in May 1990, Randi has been serving Spring Lake Village residents with increasing levels of responsibility ever since. She was first promoted to lead housekeeper, scheduling the maintenance of (then) 260 cottages and apartments, before being promoted to Housekeeping Manager overseeing the teams that clean homes for the more than 400 people who live at Spring Lake Village. Randi has a passion for animals and enjoys spending time with family and friends. She has a daughter and has been happily married for over 25 years.

Host Bio:

Anna Hall is a purpose-driven leader with over 25 years in senior living, spanning employee engagement, life enrichment, training, and innovation in age-tech and program design. A certified life coach and dynamic speaker, she helps people connect with meaning and motivation at every stage of life. She is the creator of The Purpose Equation®, an evidence-informed framework that empowers individuals to define and activate their unique purpose to enhance wellbeing, engagement, and collaboration. As Chief Culture & Community Officer at Front Porch Communities & Services, Anna leads initiatives that foster belonging, creativity, and human thriving—building communities where everyone feels valued and inspired to make a difference.

Resources Mentioned

• Spring Lake Village – A Front Porch community in Santa Rosa, California

• Front Porch Communities and Services – Nonprofit organization supporting engaged senior living and community services
  
  

The views and opinions expressed on this podcast are those of the speakers and do not necessarily reflect the views or positions of any entities they represent. This podcast is for informational purposes only and should not be considered, legal, health, tax, or professional advice. Always consult a licensed professional for specific advice related to your situation.

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