Morrisons is standing by its decision to sack one of its former managers, Sean Egan, who was involved in an altercation with a shoplifter at its Aldridge store. But Sean's case has gone viral, attracting support from politicians, the head of the Metropolitan Polices, and members of the public, some of whom are planning to protest outside the store this weekend.
It's become quite the PR headache for Morrisons. So what happens when becoming a responsible employer conflicts with public opinion? And how can retailers move forward as these stories become more common.
Hear the full story as Sean tells it in his own words, and join host Rachel Graham and The Grocer's senior reporter Stephen Jones as they discuss the scale and impact of retail crime.
27 min