#116: How to Turn an Unhappy Landscaping Client Into Your Biggest Sale with Milosi’s Taylor Milliken
Impossibile aggiungere al carrello
Rimozione dalla Lista desideri non riuscita.
Non è stato possibile aggiungere il titolo alla Libreria
Non è stato possibile seguire il Podcast
Esecuzione del comando Non seguire più non riuscita
#116: How to Turn an Unhappy Landscaping Client Into Your Biggest Sale with Milosi’s Taylor Milliken
-
Letto da:
-
Di:
A ten-year client is unhappy. The owner shows up in person expecting a hard conversation. He leaves with a new $70,000 project.
In this episode of The Landscaping Growth Script, Katy Doss sits down with Taylor Milliken, President of Milosi, a landscape design-build and maintenance company in Nashville and a recent Inc. 5000 honoree, to break down the exact communication system his team uses on every property visit — and how it consistently turns complaints into some of the company's biggest revenue.
You'll learn:
• Why "no complaints" doesn't actually mean a landscaping client is happy
• The two-touch communication system Milosi uses on every single property visit
• How an unhappy, decade-long client turned into a $70,000 landscape and lighting upgrade
• The question Taylor asks his own team to keep small issues from lingering too long
• How to identify your ideal landscaping client — and recognize when someone isn't a fit
• Why Taylor is focused on simplifying operations as Milosi scales past eight figures
If you've ever assumed a quiet client is a happy client, this conversation will change how you think about every single property visit.