Why You’re Sabotaging Your Business With Admin (And How An Operations Consultant Fixes It)

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Why You’re Sabotaging Your Business With Admin (And How An Operations Consultant Fixes It)

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Are you drowning in admin you have no business doing while your sales, clients and creativity stall out? In this episode of the Brilliant Business Podcast, Dan Jacobs talks to operations consultant and founder of Backup Administration, Rachel Harvey‑Afuwape, about why small business owners must stop treating admin as a “necessary evil” and start treating operations as a strategic growth lever.Rachel explains how she “wrenches order from the jaws of chaos” for busy founders, turning scattered tasks into repeatable systems, crystal clear processes and standard operating procedures that anyone on the team can follow. She breaks down the real difference between a basic virtual assistant and a proactive operations consultant, why you are almost certainly wasting hours every week on low‑value work, and how a few focused hours of expert support can replace the 8 to 10 hours you currently lose to admin.You will hear how better project management stops half‑finished ideas and “shiny tools” from clogging up your business, how systemisation improves customer experience and referrals, and why consistent processes dramatically reduce stress and support your mental health as a founder. Rachel also shares her journey into operations and compliance, her advocacy for disability rights and accessibility, and her work chairing a charity for survivors of human trafficking, showing how a mindset of service and clarity runs through everything she does.If you are a consultant, creative or small business owner who is stuck in the weeds, this conversation will show you how expert operations support, smart systemisation and the right virtual assistance can free you to fall back in love with your business and finally focus on the work only you can do.Follow Rachel here:LinkedInWeb: https://www.backupadministration.co.ukFacebookKeywordsoperations consulting, virtual assistant, business efficiency, project management, customer experience, systemization, business growth, compliance, advocacy, small business supportSummaryIn this episode of the Brilliant Business Podcast, Dan Jacobs interviews Rachel Harvey-Afuwape, an operations consultant at Backup Administration. Rachel discusses her role in helping small businesses streamline their operations and administrative tasks, allowing business owners to focus on their core competencies. She emphasizes the importance of clarity in business objectives, the benefits of hiring a virtual assistant, and the impact of systemization on business growth. Rachel also shares her journey into operations consulting, her advocacy work for disability rights, and the significance of compliance in business operations.Chapters00:00 Introduction to Backup Administration01:40 Understanding the Role of an Operations Consultant03:31 Benefits of Hiring a Virtual Assistant05:44 The Importance of Clarity in Business Objectives09:26 Streamlining Processes for Efficiency13:21 Systemisation and Its Impact on Growth16:26 Enhancing Customer Experience through Consistency19:24 Project Completion and Coaching for Creatives25:52 The Journey into Operations Consulting29:32 Advocacy and Community Support31:07 Compliance in Business OperationsAbout DanDan Jacobs is a business builder, founder of Buybill, the platform revolutionising small business operations, and Podcast host.Dan believes that we can make the world a better place by helping small businesses succeed. He is the founder of ⁠⁠Buybill⁠⁠, a platform designed to give small businesses access to big-business operational capability. You can follow Dan on ⁠⁠LinkedIn⁠⁠ for practical insights on building brilliant, sustainable businesses.Keywords: operations consulting, virtual assistant, business efficiency, project management, customer experience, systemisation, business growth, compliance, advocacy, small business supportMusic track: Rock Me Now by PufinoSource: ⁠https://freetouse.com/music

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