On this episode of The WP Minute’s Agency Action podcast, Kurt and Toby discuss the challenges of returning to work after a hiatus, navigating personal and professional chaos, and the importance of consistency and authenticity in business. They explore the chaotic nature of agency work, the need for effective client communication, and the role of project management for reducing chaos. The guys also offer their opinions on adjusting rates, managing client relationships, and the impact of anxiety on business operations.

Takeaways:

• It’s important to show up even when feeling anxious.
• Consistency in business is key to long-term success.
• Authenticity can enhance leadership during tough times.
• Clients often appreciate proactive communication.
• Every agency faces internal chaos, regardless of size.
• Setting clear boundaries in contracts can prevent messy situations.
• Adjusting rates can help manage client expectations.
• Project management can alleviate client-facing chaos.
• Navigating personal challenges is part of being an entrepreneur.
• Communication is crucial in maintaining client relationships.

Important Links:

• Kurt’s Agency: Mañana No Mas
• Toby’s Agency: The Mighty Mo!
• Follow Kurt & Toby:
  LinkedIn: Kurt | Toby
• Agency Action Podcast: thewpminute.com/subscribe