FCT & SMT registration page: https://gemsupply.net/iicrc-certification-class

If you’re feeling totally frustrated because after all the hours you’ve spent scrubbing, stripping, and buffing floors or countertops, you’re still running into mystery stains, peeling, or damage you just can’t fix—then you are not alone!

Maybe you’ve even tried different waxes, mops, or restoration products, but the results just aren’t matching what you see on YouTube or in the manuals.

Or perhaps you’re following “standard” procedures but still end up getting blamed when grout crumbles or a quartz top gets ruined.

If you’re sick of guessing, tired of the stress, and worried you’ll lose jobs or even get sued over floor care mistakes, then you are definitely not the only one going through this!

My special guest is Robert Falzone. Robert Falzone brings decades of hands-on experience in floor care, stone maintenance, and restoration, making him a go-to expert for technicians looking to level up their skills.

With a career that started in his teens and took him from the busy streets of New York City to the unique challenges of Las Vegas, Robert has pretty much seen it all—whether it’s high-end artistic flooring in luxury homes or the everyday bustle of commercial spaces.

He’s passionate about sharing practical tips and real-world solutions, especially when it comes to identifying flooring types, choosing the right products, and following the industry standards that keep technicians out of trouble.

Robert’s teaching style is all about getting hands-on and making sure you can actually do the work, not just read about it. If you’re into learning from someone who’s been in the trenches, Robert’s the guy you want to hear from.

The key moments in this episode are:

00:00:13 - The Versatility Required in Floor Care and Janitorial Work

00:01:05 - Floor Care Technician (FCT) Certification Overview

00:02:15 - Importance of IICRC Standards in Cleaning Certifications

00:05:12 - Detailed Floor Care Techniques and Best Practices

00:11:06 - Stone Masonry and Tile (SMT) Certification vs. Floor Care Technician

00:14:09 - Pre-Inspection and Challenges in House Flipping Floors

00:16:27 - Understanding Countertops: Quartz vs. Natural Stone

00:18:53 - Identifying Hard Surfaces and Restoration Techniques

00:19:50 - Differences Between SMT and FCT Training Classes

00:21:24 - Mentorship and Industry Training Opportunities at Gym Supply

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