What if being a great business broker isn’t just about precision and process—but about judgment, humility, and trust? Are you leading clients through uncertainty, or relying solely on numbers and expertise to speak for themselves?

The longer you’re in this profession, the clearer it becomes: the real value isn’t in having every answer upfront. It’s in knowing how to navigate ambiguity, build credibility through honesty, and say, “I don’t know yet—but I’ll figure it out.” The brokers who stand out aren’t just technically sound—they’re adaptable, people-first advisors who guide clients with integrity when outcomes aren’t guaranteed.

In this episode, Oliver Kotelnikov sits down with Billy Poll, a seasoned commercial real estate advisor with decades of experience in the Pacific Northwest. Together, they explore the balance between art and science in brokerage, the importance of being a well-rounded generalist, and how market surprises—even trends like the rise of pickleball facilities—reveal deeper lessons about adaptability, intuition, and client trust. The conversation also touches on mentorship, resilience, and how long-term relationships are built far beyond a single transaction.

If you’re ready to move beyond spreadsheets and become a truly indispensable advisor, this episode is for you. Subscribe for more real-world insights, and share this conversation with a fellow broker who’s committed to building trust, creating lasting partnerships, and elevating their impact in the market.

Guest Links:
Bio: https://www.nai-psp.com/our-team/billy-poll
LinkedIn: https://www.linkedin.com/in/billy-poll-60523871/
Company: www.nai-psp.com
Email: bpoll@nai-psp.com

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