Founder’s Mindset × CXA hard-hitting conversation with Raj Mamodia (Founder & CEO) on what customers truly value—and how bold vision, frontline obsession, speed, frugality, and radical simplicity translate into lower effort, faster value, clearer promises in both B2B and B2B2C. Brillio: “The Enterprise AI Accelerator—leading the future of AI-native transformation.”What you’ll learn

• Why relevance beats revenue as a leadership north star—and how that reframes CX bets and prioritization.
• How to make CX a company-wide responsibility (not “owned” by one function) while keeping a founder as the flag-bearer of standards and culture.
• “Progress over perfection” as a practical rule for shipping faster without losing quality.
• Frontline empowerment: the two real blockers (information systems + approval-heavy leadership) and how fixing them lifts CSAT and trust.
• Cost consciousness as efficiency + accountability (not cost-cutting theater) to fund better experiences.

Chapters00:00 Intro & Founder’s Mindset → CX02:40 Who “owns” CX? Company-wide, with a founder flag-bearer 13:31 Relevance over revenue (prioritizing CX impact) 22:26 Bias for action: progress over perfection 30:06 Frontline obsession: empower with info + autonomy Quotes to remember:“Revenue is a byproduct; lead with relevance.” “Progress over perfection—ship, learn, improve.” “Frontline obsession means systems + trust, not central approvals.” If this episode helped you: like, subscribe, and share with a CX/Product leader who needs a founder’s lens on experience design.#CustomerExperience #FoundersMindset #B2B #B2B2C #AI #CustomerObsession #CXwithChopra #RajMamodia #Brillio