HR expert Erica Butler shares how leaders can rebuild trust, improve culture, and foster inclusion through authentic listening and consistent action on The Human Factor.

• (00:00:00) - The Human Factor
• (00:00:30) - The Human Factor
• (00:01:07) - What Happens to a Company Culture When Employees Don't Feel Heard
• (00:03:15) - How to Change a Toxic Work Environment
• (00:05:05) - Employees Need Anonymous Feedback
• (00:06:49) - 5 small steps a leader can take to improve how they listen
• (00:09:48) - The Human Factor: Diversity and Intercultural Intelligence
• (00:12:28) - What Does Inclusion Really Look Like?
• (00:13:53) - Undoing unconscious bias in hiring and promotions
• (00:16:01) - What are some of the practical ways to make the Diversity Initiative more
• (00:18:28) - Cultural Intelligence
• (00:22:33) - The Human Factor: Should Businesses Treat HR as an Administrative Department
• (00:25:01) - Are HR Leaders Becoming More Than Compliance Enforcers?
• (00:27:16) - How a Strategic HR Person helped a company succeed or scale
• (00:29:57) - How to Manage HR in a Small Company
• (00:32:42) - What Should an HR Team Prioritize?
• (00:36:03) - The Human Factor
• (00:36:49) - Why is Trust so Hard to Rebuild in a Broken Workplace
• (00:38:33) - What are some signals that a team doesn't trust its leadership?
• (00:39:49) - How to Earn Back the Employee Trust
• (00:44:31) - What Can a Leader Do to Change a damaged Culture?
• (00:46:28) - Humanization in the Human Factor