Human Conversation with Susan Caesar copertina

Human Conversation with Susan Caesar

Human Conversation with Susan Caesar

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Get To Know Our Guest:Susan CaesarSusan Caesar is a strategist, storyteller, and systems leader working at the intersection of artificial intelligence, human development, and the living world.She serves as the Director of Artificial Intelligence at the International Coaching Federation (ICF), where she leads the responsible integration of AI across a global community of more than 60,000 coaches. Susan guides ICF’s AI strategy for 2026 and beyond, ensuring that emerging technologies strengthen human capability, elevate professional standards, and uphold the dignity, agency, and wellbeing of people worldwide.Susan is also the Founder of humain.org, a 501(c)(3) nonprofit advancing life-centered leadership and innovation. Her work at Humain.org champions two core commitments: women leading with life and innovation that regenerates the natural world. Through applied research, thought leadership, and cross sector partnerships spanning technology and conservation, she is helping to redefine progress in service of both humanity and the planet.She hosts the humainorg podcast, a storytelling platform featuring global voices who are reimagining how technology, nature, and society can flourish together. As a writer and speaker, Susan explores ethical innovation, regenerative futures, and the cultural transformations needed to usher in a truly life centered era.In addition, Susan is the co-founder of the Lead With Purpose movement, created with Donna Potts McKenzie, which delivers leadership programs for community colleges (including Harper College) and future-of-work pathways for organizations navigating rapid transformation.Across her work in strategy, storytelling, and systems change, Susan’s purpose is clear: to help people, organizations, and technologies lead with wisdom, so that human potential, innovation, and the living planet can thrive together. HIGHLIGHTS & TAKEAWAYS:KG: You've had such an interesting career, customer experience, digital transformation, AI, as a corporate executive, advisor, thought leader, podcaster, to name just a few. Is there a red thread that ties all of it together for you? I want to know what's the driving force behind all that you do?SUSAN: If I look back when I was a child, I felt that everybody should be having the same opportunities. For me that as a child, I was going, why I want to have equity, equality. So that was a driving force. I think the driving force for me has been around that is people centric, something about treating people equally and with respect and also emotion.SUSAN: Emotion is at the root of action. How we feel affects what we believe and what we then do. I went from being a creative into being operational. I ran customer and employee operations and I was using technology in a way that gave people better experiences to create the environment and the interactions that created positive emotions because if you've got happy customers and happy staff, then you've got a more profitable business. I learned that life and business is all about relationships. And I'm committed to making business and society more humane.SUSAN: I still don't feel that we have equity or equal opportunities for people. That's why I advocate for DEIB. I'm really passionate about having diversity in the room because actually it's better for decision-making. The more diverse people and ideas that you have and voices, the stronger the solutions. Actually there's a good reason why I care about that.KG: What makes you believe so strongly that concepts like equity, emotional intelligence, human-centered design, why do you believe they're so important and to be at the core of all these transformational things that are happening around us?SUSAN: My career has been around that intersection between people and whatever the emerging technology is and using that in a way, because I've worked in global organizations. It’s been about how you leverage that intersection of human connection and technology to do the right thing by customers, employees at scale. And when I think about ethics and integrity in that space, it is all about honoring our shared humanity. When we are thinking about making changes in organizations or deploying these technologies, it should be there to serve the people. It should be there to add more value to what the purpose of that organization is and what the customers or the citizens that they're serving, how they get more of what they're expecting from that organization.SUSAN: I think part of the red thread for me is about ethics and integrity helps us deploy things or make decisions that are good for humanity. I think also acting with empathy, honesty and respect should be happening in every relationship. In every moment I used to talk about when in organizations like every decision, every transaction should be supporting and reinforcing the brand values of that organization. And in the wider context, it should be supporting and reinforcing empathy, honesty and ...
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