How to respond to negative feedback the RIGHT way
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How to respond to negative feedback the RIGHT way
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Ouch! That horrible feeling when you receive some negative feedback. It’s not a nice part of running a business. It hurts. It often doesn’t feel fair.
It can stir lots of emotions, sadness, anger, worry, stress, frustration. It can make you doubt yourself. People around you will say “don’t take it personally” but, yes, it can feel very personal when you’ve poured everything you’ve got into your business.
Receiving negative feedback is part of running a business. It’s a fact of business life. Perhaps you’ve already had some negative reviews. Or perhaps you have yet to get one (and if this is the case then I can assure you that you will get one at some point!).
But how should you deal with it? Should you respond? How should you respond? Is the customer always right? Will the feedback damage your reputation?
In this week’s podcast episode, I’ll be sharing with you my top 5 tips for responding to negative feedback the RIGHT way (PLUS I’ve even got an extra bonus tip at the end so stick around as it’s definitely one not to miss!)