Do you put all your effort into getting your clients over the line but feel like you're running about like a headless chicken getting them up and running post sale?

What post sale impression are you giving your clients? How are you making them FEEL?

This week Nic is talking about your client onboarding. This is the easiest part of the customer journey to WOW your clients and start your relationship off on the right path. However, this is the easiest part you can really disappoint your clients.

We would love to know what you think about this episode and any suggestions you would like to hear about on future episodes, so email Nic at hello@nicwelsh.co.uk

You can also follow Nic on:

Instagram - https://www.instagram.com/the_customer_experience_pro

LinkedIn - https://uk.linkedin.com/in/nic-welsh-4552131a3

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Do you feel the ick when self-nominating your business for awards or go blank when faced with the questions?

This week's special guest is Emma Hewitt. Emma is a Business Awards Adviser helping small business owners to build awards strategies. She helps boost confidence and visibility and business opportunities through awards. She supports clients with finding awards, writing entries, repurposing content and promoting their achievements.

Nic will be talking to Emma about what to look for when entering awards, building an awards strategy across the year (yes a strategy for awards!!) and Emma's top tips for making the most out of being nominated. Spoiler alert its not all about winning!

You can follow Emma at:

Linkedin: linkedin.com/in/emma-hewitt-awards/

Facebook & Instagram: @emmahewittawards

Website: http://welcome.emmahewitt.co.uk/home

Hosted on Acast. See acast.com/privacy for more information.

Nic is rounding up the special Everybody Matters series and what she has learned from our amazing guests over the last 6 weeks. It is so important for you to become a proactively inclusive and accessible business to extend your reach and enable more people to buy from you. Nic talks about the ways you can do this in your business no matter what your budget is.

We would love to hear your thoughts about this episode. You can get in touch with Nic at hello@nicwelsh.co.uk

You can also get more tips by following Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Hosted on Acast. See acast.com/privacy for more information.