How To De-Escalate Confrontations At Work (Without Caving) | #91
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How To De-Escalate Confrontations At Work (Without Caving) | #91
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Ever pulled into the parking lot and scanned for someone's car, secretly hoping they weren't there today? This one's for you.
In this episode, I'm walking you through exactly how to de-escalate a confrontation at work without caving to demands or losing yourself in the process. You'll learn why "calm down" never works (and what to say instead), the "popcorn response" framework for getting underneath someone's escalated reaction, how to protect your own energy after a hard conversation, and the exact script I use to set a boundary once the dust settles.
We'll also talk about when to celebrate growth in a reactive team member, and when it's time to make the harder call and separate.
If you're a founder or leader who is exhausted by walking on eggshells with someone on your team, this episode gives you the framework, the script, and the encouragement to handle it differently starting this week.
Grab the free One Conversation Away Leadership Toolkit, the 7 conversations every leader needs to master: https://www.heykaralist.com/toolkit