How This Consultancy Retained Clients for 25 Years — And How You Can Too with Tim Kershaw
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How This Consultancy Retained Clients for 25 Years — And How You Can Too with Tim Kershaw
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In this conversation, Tim Kershaw reflects on 25 years of leading Libra Europe Consulting — including how the firm has retained clients for over two decades. Tim shares hard-won lessons on building long-term relationships, emphasising adaptability, team dynamics, and deeply understanding client needs.
We explore recruitment strategies grounded in empathy and humility, the importance of knowing exactly where profit comes from, and the key metrics that drive sustainable growth. Tim also discusses how to navigate industry trends without losing focus, empower team development, and build a consultancy clients never want to leave.
00:00 Reflecting on 25 Years of Growth
05:39 The Importance of Team Dynamics
08:31 Recruitment Strategies for Success
10:03 Understanding Profitability in Consultancy
16:15 Key Metrics for Sustainable Growth
20:27 Navigating Trends and Client Needs
27:30 Team Growth and Development
31:08 Building a Legacy of Trust and Reliability
Host: Craig Herd
Guest: Tim Kershaw