How This Card Protects People With Dementia From Scams | Part 1

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How This Card Protects People With Dementia From Scams | Part 1

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Money can become one of the most difficult areas for families to navigate when someone they love becomes more vulnerable. In Part 1, Andy Baker speaks with Jayne Sibley, Co-founder and CEO of Sibstar, about the early signs that someone may be struggling to manage money safely, including repeated purchases, unusual cash withdrawals, overspending and increased vulnerability to scams. Drawing on her lived experience supporting both of her parents with dementia, Jayne explores how families can start difficult conversations about money without creating shame, embarrassment or a sense of being controlled. Andy and Jayne also discuss the difficult balance between financial safeguarding, dignity, choice and independence. Although Jayne’s own journey began with dementia, the same challenges can affect families supporting someone with a learning disability, mental health condition or someone in recovery from addiction. Three key messages 1. Notice changes early. Repeated purchases, unusual withdrawals or changes in normal spending habits may be early signs that someone needs additional support. 2. Talk before there is a crisis. A calm conversation about scams and financial safety is much easier than trying to intervene after money has already been lost. 3. Safeguarding should not automatically mean taking over. The aim should be to keep someone safe while preserving as much independence, choice and dignity as possible. Why listen to this episode? This episode is particularly useful if you: Support someone living with dementiaAre worried about an ageing parent’s spendingHave noticed unusual purchases or cash withdrawalsAre concerned about scams or financial exploitationSupport an adult with a learning disability or mental health conditionFind conversations about money uncomfortableWant to understand when it may be time to step in For family caregivers especially, this episode tackles the uncomfortable transition where you may begin to feel responsible for protecting someone who has always been independent. Chapters 00:00 - Early signs that money may be becoming a problem Repeat purchases, unusual withdrawals and changes in understanding money. 01:58 - How dementia can affect everyday financial decisions Memory, impulsivity and spending without recognising the consequences. 03:36 - How to talk to a parent about money Starting with support rather than accusation. 05:17 - Choosing the right moment Why calm conversations work better than reacting after something has gone wrong. 06:17 - Why you shouldn’t wait for a crisis Starting the conversation sooner rather than later. 07:20 - Jayne’s experience supporting her parents The real-life challenges that led to Sibstar. 09:21 - Independence versus safeguarding How do we protect someone without simply taking control? 12:56 - Scams and financial vulnerability Why modern fraud is becoming increasingly sophisticated. 13:49 - Financial vulnerability beyond dementia Learning disability, mental health and addiction recovery. 15:31 - Romance fraud, investment scams and exploitation 17:08 - The emotional impact of being scammed Embarrassment, shame and loss of confidence. 19:08 - When is it time to step in? 20:40 - The question that guided Jayne: “Is my mum safe?” 21:11 - End of Part 1 Resources mentioned Sibstar Sibstar is a debit card and app designed to help vulnerable adults spend safely while protecting against fraud and overspending. Website: https://www.sibstar.co.uk Instagram: https://www.instagram.com/sibstar_card/ LinkedIn: https://www.linkedin.com/in/jayne-sibley-24ab1444/ Jayne has also appeared on Dragons’ Den and has featured in media discussing financial inclusion and dementia. About Jayne Sibley Jayne Sibley is the Co-founder and CEO of Sibstar and a family carer with lived experience. She created Sibstar after years of helping both of her parents, who live with dementia, manage their money. Unable to find a simple way to keep them financially safe while protecting their independence, Jayne decided to build one herself. Today, she advocates for protecting vulnerable adults without unnecessarily removing their independence and for widening the conversation about financial vulnerability beyond dementia. Follow Able to Care Podcast: https://able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-ltd-/ Instagram: https://www.instagram.com/AbleTraining TikTok: https://www.tiktok.com/@abletocarepodcast YouTube: https://www.youtube.com/@abletocarepodcast Part 2 continues next Tuesday, looking at practical ways to create safer spending, how Sibstar works and what families can do before financial vulnerability becomes a crisis.

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