How The Race To Zero Is Killing The Independent Collision Shops
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How The Race To Zero Is Killing The Independent Collision Shops
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A proposito di questo titolo
Kevin doesn’t sugarcoat it: the collision world is sliding into a Race to Zero where shops keep dropping prices to “win” work… and end up financing repairs out of their own pocket. Meanwhile, insurers keep tightening the screws, MSOs keep setting the “standard,” and the customer gets caught in the middle with cheap parts, fear-based steering, and word-track manipulation.
This episode is not for the “pros” who already have their numbers dialed in. It’s for the owners who feel like they’re drowning, constantly negotiating backward, and wondering why they’re working harder than ever but not getting ahead.
What we get into:
- The Race to Zero and how it quietly bankrupts good shops
- Why MSOs (885 shops strong) shift pricing power away from independents
- The truth about DRPs, steering, and “out of network” fear tactics
- State Farm logic gymnastics: premiums up, labor rates down… same excuse
- One-party checks and why they wreck repair outcomes (and your time)
- Why free estimates are a trap and how admin/estimate fees protect your shop
- Storage fees done right (and why documentation is everything)
- The “cheat code” that changes adjuster behavior: reply-all transparency
- Why Kevin records calls, tracks everything by VIN/claim number, and covers his ass like a pro
- The real lesson: insurance companies don’t own your business — unless you let them
The Takeaway
If you don’t know your costs, you’ll keep saying yes to bad work, bad parts, bad margins, and bad months.
If you do know your numbers you can push back, stay profitable, and stop letting insurers dictate how you run your shop. Buckle up. This one’s for the owners ready to stop bending over and start building a business that actually lasts.
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